Audiology & Speech-Language Pathology Office Support Associate

Title: Audiology & Speech-Language Pathology Office Support Associate

Employee Classification: Office Support Associate

Campus: University of North Texas

Division: UNT-Provost

SubDivision-Department: UNT-Col of Health & Public Servic

Department: UNT-Audiology & Speech - Lang Path-135370

Job Location: Denton

Salary: Commensurate with experience

FTE: 1.000000

Retirement Eligibility: TRS Eligible

About Us - Values Overview:

Department Summary

The College of Health and Public Service (HPS) at the University of North Texas, distinguished as one of the few Tier-One research universities designated as a Hispanic-Serving Institution (HSI), prepares graduates to address diverse and complex social issues such as aging, disability, disaster management and recovery, criminal justice, health disparities, and public safety, and find solutions to challenges in public administration, public health, and urban design. We have seven academic departments with undergraduate and graduate programs, the Center for Public Management, the UNT Speech and Hearing Center, UNT Workplace Inclusion & Sustainable Employment (WISE), and a number of professional development and clinical training programs to facilitate careers to address a global society.

HPS students are trained to lead nonprofits, become educators, researchers, and professionals who strengthen the diverse communities we serve with thoughtful, inclusive, and equitable practices as audiologists, behavior analysts, city managers, emergency managers, health care administrators, public safety administrators, public health specialists, rehabilitation counselors, speech-language pathologists, social workers, urban planners and more.

Located within HPS, the Department of Audiology & Speech-Language Pathology (ASLP) provides the finest graduate professional education in both speech-language pathology and audiology while maintaining an excellent undergraduate degree. The program stresses excellence in teaching, research, and service by its faculty and students. As a component of the educational program, the department operates the UNT Speech and Hearing Center, which offers professional services to members of our campus community and the general public for the purpose of providing clinical training for students. The Center offers state-of-the-art diagnosis and treatment of speech, language, and hearing disorders.

Position Overview

The ASLP Office Support Associate provides administrative support for clinical and financial operations at the UNT Speech & Hearing Center. They are the primary backup for the Front Desk Coordinator (as needed) and assistant to the Medical Billing Coding Specialist with billing functions. This position works collaboratively with the Medical Coding Billing Specialist and Front Desk Coordinator to maintain efficient clinic operations.

Minimum Qualifications

High school diploma and three years' of moderately responsible and varied office administration or business management experience; or any equivalent combination of experience, education, and training.

Knowledge, Skills and Abilities

• Advanced customer service skills.
• Knowledge of Microsoft Office.
• Knowledge of accounting/budgeting procedures.
• Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.
• Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats.
• Ability to conceptualize, plan and organize multiple programs and assignments effectively.
• Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness.
• Skill in developing and maintaining good working relationships.
• Knowledge of policies, practices, procedures and terminology of assigned function.

Job Duties:

• Serves as primary backup for the Front Desk Coordinator and ensures efficient reception operations, assisting with patient clinical scheduling, according to guidelines provided by clinical directions and in coordination with the Front Desk Coordinator.
• Consistently demonstrates effective communication with faculty, students, clients and caregivers, and the general public.
• Explains benefit, billing, and service information to clients in a clear, concise, and accurate manner utilizing excellent customer service.
• Accurately enters client information into medical records, scheduling, and billing systems, including information regarding equipment and supplies purchases and scanning post-appointment reports into the electronic medical record system, as well to clients when appropriate.
• Assists in public relations efforts for the UNT Speech & Hearing Center, including the development of brochure and web development materials and the dissemination of UNT public service information.
• Accepts and processes cash, check, and credit card payments for clinical services in accordance with the Cash Handling and Payment Security policies of the clinic and the university.
• Performs a wide variety of administrative support duties in support of the clinic directors as requested or as regularly scheduled.
• Works collaboratively with the Medical Coding Billing Specialist and Front Desk Coordinator to maintain efficient clinic operations.
• Maintains student HIPAA, clinical clock hours records, and other clinic-related student records in an efficient and organized manner, entering updates to CALIPSO in a timely and efficient manner and alerting clinic directors to any missing information promptly.
• Performs other duties as assigned.

Work Schedule:

Monday - Friday, 8:00am - 5:00pm

Driving University Vehicle:

No

Security Sensitive:

This is a Security Sensitive Position.

Special Instructions:

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted.

Benefits:

For information regarding our Benefits, click here.

EEO Statement:

The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.