Senior Product Support Engineer
 SEI | |
parental leave, paid time off, paid holidays, tuition reimbursement, 401(k), retirement plan, remote work
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 United States, Pennsylvania, Oaks | |
| 1 Freedom Valley Drive (Show on map) | |
 May 19, 2025 | |
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Employer: SEI Investments Company Position: Senior Product Support Engineer Location: 1 Freedom Valley Drive, Oaks, PA 19456 Job Duties: The Senior Product Support Engineer relies on experience working with an application development organization, as well as in quality assurance of financial software application; enterprise content management performing quality assurance and production support; testing and implementing solutions to support the technical capabilities for financial document management systems and AFP and Xerox-based statement archival and retrieval; developing detail level project documentation, project plans, implementation plans, and project test plans; developing and implementing procedures for ensuring ongoing operations and proactive maintenance of the software or technology for a Financial Technology business; enterprise content management using Rocket Software's Mobius suite of products, which includes Mobius View (UI and API's) and Mobius for Windows (including the Archival, indexing, administration, and user entitlement); implementing and performing automated quality assurance plans using Test Complete; MS SQL; and Java, JavaScript, and PowerShell. The Senior Product Support Engineer is responsible for the following: analyzing, coordinating, and implementing automated quality assurance test plans based on business requirements; coordinating User Acceptance Testing with the development and production support teams; documenting and reviewing of business requirements for new development items; working with development staff to ensure they understand the work to be performed; utilizing core applications and/or database systems; providing oral and written technical problem root cause analysis, resolution and application support; serving the role as owner of Release, Upgrade, and Implementation projects and tasks; and participating in cross-functional teams to support business strategies as they change. Remote work is permitted. Requirements: Bachelor's degree (or foreign equivalent) in Computer Information Systems, Computer Science, Information Technology, or a related field plus post-baccalaureate experience working with an application development organization. Must also possess seven (7) years of experience in quality assurance of financial software application. Five (5) years of experience with each of the following: Enterprise content management performing quality assurance and production support; Testing and implementing solutions to support the technical capabilities for financial document management systems and AFP and Xerox-based statement archival and retrieval; Developing detail level project documentation, project plans, implementation plans, and project test plans; Developing and implementing procedures for ensuring ongoing operations and proactive maintenance of the software or technology for a Financial Technology business; Enterprise content management using Rocket Software's Mobius suite of products, must include Mobius View (UI and API's) and Mobius for Windows (including the Archival, indexing, administration, and user entitlements); Implementing and performing automated quality assurance plans using Test Complete; MS SQL; and Java, JavaScript, and PowerShell. Please Mail Resumes to: Denise Mapes, Workforce Development, SEI Investments Company at 1 Freedom Valley Drive Oaks, PA 19456. Reference # SPSE0525CK. This position is eligible for our employee referral program. SEI's competitive advantage: To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about. Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 21 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more. We are a technology and asset management company delivering on our promise of building brave futures (SM)-for our clients, our communities, and ourselves. Come build your brave future at SEI. SEI is an Equal Opportunity Employer and so much more... After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we're (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks. SEI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. | |