Payment Center Representative I

Summary

Responsible for processing approximately 1,000,000 payment transactions annually and collecting nearly $300,000,000 owed to the City of Garland for Electricity, Water, Sewer, and Environmental Waste services. This role ensures timely and accurate payment processing while providing professional, effective, and reliable customer service.

Pay Range: (Depending on qualifications and experience)

Work Schedule: TBD

Essential Duties and Responsibilities

• Accept and process payments (cash, check, money order, e-payment) from utility customers at walk-up or drive-through payment center locations.

• Enter payments into cash drawer and record them in the payment system for individual accounts.

• Interact with customers in person, by phone, or in writing to resolve utility bill inquiries, payments, refunds, and service-related issues.

• Research and process adjustments for payment corrections or refunds.

• Review customer account information to determine required payments and generate service orders for reconnections.

• Establish customers on bank draft and PAID program, process daily ACH payments, and prepare monthly reports.

• Process mail payments using a check scanner, reconcile payment batches, and resolve processing issues.

• Maintain purchasing records and process orders for supplies as needed.

Minimum Qualifications

• High School Diploma or GED.

• No experience required.

Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Physical Requirements & Work Environment

Work in an office environment relatively free from unpleasant environmental conditions or hazards. Work is performed on a flexible rotating shift schedule.