Cloud Marketplace Support Specialist
 Ping Identity Corporation | |
$75,000 - $89,710
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parental leave, tuition reimbursement
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 United States | |
 May 19, 2025 | |
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About Ping Identity: At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it. Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear. While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture.We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work. We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management. The Channel team's mission is to build an excellent Ping Partner Network by investing in the growth of Value Added Resellers, Service Providers , Cloud Providers, Regional System Integrators and Delivery Partners . To accomplish this goal, we invest in Identians with Channel and Sales experience that focus on these partner types. This is an individual contributor role reporting to the Senior Cloud Alliances Manager. In this role, you will contribute to the Ping channel strategy focused on expanding our marketplace footprint through direct and indirect sales. The Opportunity: As a Cloud Marketplace Operations Specialist at Ping Identity, you will play a critical role in the success and growth of our cloud marketplace presence. You will be responsible for the day-to-day operations, optimization, and overall health of our listings across various cloud platforms. This is an exciting opportunity for a detail-oriented and proactive individual to contribute directly to our cloud strategy and drive customer acquisition. What You'll Do: Listing Management: Create, update, and maintain accurate and compelling product listings on various cloud marketplaces (AWS Marketplace, Google Cloud Marketplace). Operational Excellence: Ensure smooth and efficient operational processes, including order fulfillment, subscription management, and billing accuracy within the marketplace environment. Performance Monitoring: Track and analyze marketplace performance metrics (e.g., traffic, conversions, customer feedback) to identify areas for improvement and optimization. Partner Collaboration: Work closely with internal teams (Product, Sales, Marketing, Engineering) and external marketplace partners to resolve issues, implement best practices, and explore new opportunities. Compliance and Governance: Ensure all marketplace listings and operations adhere to platform guidelines, legal requirements, and company policies. Content Optimization: Develop and implement strategies to optimize listing content (e.g., titles, descriptions, keywords, pricing) for maximum visibility and conversion. Reporting and Analysis: Generate regular reports on marketplace performance, providing insights and recommendations to stakeholders. Marketplace Research: Stay up-to-date on the latest trends, features, and policies of various cloud marketplaces. Issue Resolution: Investigate and resolve any operational issues or customer inquiries related to marketplace transactions. Process Improvement: Identify opportunities to streamline and automate marketplace operations for increased efficiency and scalability. What You'll Bring: 2+ years of experience in e-commerce operations, digital marketing, or cloud marketplace management. Strong understanding of cloud computing concepts and familiarity with at least one major cloud marketplace platform (AWS or GCP). Excellent attention to detail and a commitment to accuracy. Proven ability to analyze data and generate actionable insights. Strong communication and collaboration skills. Excellent problem-solving and organizational skills. Ability to work independently and manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office Suite or Google Workspace. Bonus Points For: Experience with marketplace automation tools and platforms. Familiarity with SEO principles and keyword research. Understanding of software licensing and pricing models. Experience with Salesforce and order management systems. USA: $75,000 - $89,710 Life at Ping: We believe in and facilitate a flexible, collaborative work environment. We're growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that's who we want to succeed with every day. Here are just a few of the things that make Ping special:
Our Benefits:
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone's individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self. We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. | |