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Trustmark National Bank
United States, Mississippi, Brandon
May 19, 2025

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Location

US-MS-Brandon


Job ID
2025-18496

Category
Collections

Type
Regular Full-Time

Job Grade
6

FLSA Status
Non-Exempt

Working Hours
8am - 5pm


Job Location: Company

Special Assets - 10027



Overview

The responsibilities of this job include locating useful information about customers to assist with the collection of accounts.



Responsibilities

    Conduct thorough research and analysis to locate information using various skip tracing sources.
  • Manage and prioritize tasks effectively to ensure timely and accurate completion of requested information.
  • Review files to gain information on a customer.
  • Adhere to all legal, ethical and policy guidelines during investigations.
  • Maintain accurate and detailed records of all findings and activities.
  • Locating information on both active and charged off accounts.
  • Perform additional duties as assigned.


Qualifications

Required:

  • High school education or GED
  • Minimum of 1 year of experience in banking, finance, collections or legal field
  • Knowledge of credit bureau information
  • Knowledge of bankruptcy laws
  • Knowledge of Fair Debt Collection Practices Act
  • Knowledge of Federal Privacy laws
  • Analytical and research skills
  • Proficient written and verbal communication skills
  • Strong attention to detail
  • Proficient investigative skills
  • Proficiency in Microsoft Outlook

Preferred:

  • Two years collection related experience
  • Two years of skip tracking experience

Physical Requirements/Working Conditions: Must be able to sit for long periods of time and use computer keyboard and/or mouse, while viewing computer screens.

Note: This is a brief description of this position and is not limited to those described herein. Management retains the right to add, delete or modify any of these responsibilities at any time during employment.

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