Event Manager

Join Our Team as an Event Manager at American Furniture Rentals!

Location: We are looking for a candidate for our Northeast operations. Are you local to the greater metropolitan area of Baltimore, or NYC, or Philadelphia? Join Us and Make a Difference!

The Event Manager will be responsible for all operational aspects of the coordination and development of shows and events while providing excellence for the customers AFR serves. This role works both independently and collaboratively with cross-functional teams.

About Us:

At American Furniture Rentals, we pride ourselves on delivering exceptional service and high-quality furniture solutions to our customers. With over 45 years of industry experience, 28 strategic locations across the US, and a dedicated team of 600 +, we offer an expansive catalog of exquisite furniture styles and personalized housewares packages for homes, events, offices, and beyond. As a leading name in the industry, we believe in fostering a positive and engaging workplace where our team members can grow and succeed.

Your Responsibilities Will Include:

• Coordinate and develop all operational aspects of Show-Site operations.
• Delivery of the highest level of customer service in the most efficient manner possible.
• Managing multiple projects simultaneously to ensure that deadlines are met.
• Oversee event setup and breakdown to ensure that the event proceeds smoothly and efficiently.
• Oversee the planning, implementing, and coordinating activities, to maximize service quality effectiveness and efficiency on assigned shows.
• Manages all operations activities to ensure compliance with department and organizational policies and procedures.
• Managing budgets and expenses for each event to ensure profitability.
• Ensure proper billing practices and proper documentation to confirm accurate invoicing for the purpose of capturing all revenue.
• Manage people and assets for all assigned shows to ensure direct costs are at or below plan.
• In conjunction with the Director, review all labor calls and staffing plans on assigned shows to ensure they are fact based and in alignment with the plan, the show budget, and service requirement.
• Manage onsite labor, productivity tracking, and reporting process. Assist in show labor analysis.
• Works with other departments to accommodate special requests for high profile clients, and partners.
• Responsible for managing relationships across multiple stakeholders at senior-most level.
• Resolves escalated operational problems or issues to ensure customer satisfaction with problem resolution.
• Manage the compliance requirements for OSHA, DOT, and Safety Requirements, and manage teams to perform in accordance with all regulatory requirements.
• Must demonstrate ability to interface with individuals in a supervisory capacity as well as to comfortably interface with customers and senior level managers.

What We're Looking For:

• Experience: Three to seven years of experience as management/supervisor in an operational environment or similar industry.
• Education: Bachelor's degree with concentration in Marketing, Business Administration, or similar field of study.
• Certifications/Licenses: LEAN Six Sigma Certified preferred.
• Languages: English and Spanish languages preferable, verbal and written.

Additional Skills/Qualifications:

• LEAN Six Sigma project experience or other form of continuous improvement experience for operational processes is preferred.
• Must have: * Integrity * Team player * Adaptability & Composure * Customer Service Orientated * Problem Solving & Analysis * Decisiveness * Strategic Planning * Influences others without Formal Authority.
• Strong organization and time management skills.
• Understand and read floor plans.
• Excellent verbal and written communication skills.
• Must demonstrate proficiency in basic financial and computer skills.
• This job will require the employee to stand and walk 90% of the time.
• Ability to perform simple tasks, rational thinking and numerical calculations is required.
• This job will require lifting and/or moving objects up to 50 pounds, climbing stairs, bending, crouching, and being physically active for extended periods of time.
• Work Environment: Must be able to work under pressure * Work nights, weekends and at show site * Able to travel 50% of the working time * Position may require long hours during several months of the year. Typically performs work on the event floor, in noisy and crowded areas * Frequently encounters uncomfortable temperatures, dust and/or other conditions * Requires working both alone and with others in a team atmosphere.

Benefits:

At AFR we offer a competitive benefits package that includes health, dental, vision, and life insurance, a 401(k) plan with employer matching contributions, and an employee assistance program. Employees also enjoy generous time-off benefits, including paid vacation, personal days, holidays, and sick days.

Apply Today! Submit your resume and start your journey with American Furniture Rentals. We can't wait to welcome you to our team!

Diversity ensures the success of our careers, and our lives. AMERICAN FURNITURE RENTAL, INC. is an EEO/Affirmative Action Employer and does not discriminate based on age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.