Service Manager - Los Angeles

In this leadership role, the successful manager will work collaboratively across all internal organizations to ensure the success of Agilent by leading engineers delivering outstanding service. The Service Manager role provides an excellent opportunity for an experienced people manager to continue to grow their managerial and leadership skills. The successful candidate will need to balance three overarching priorities: Customer happiness, Employee Satisfaction and Business Excellence.

This manager must reside in the greater Los Angeles area or Orange County, CA.

Responsibilities include:

• Direct supervision of up FSE's

• Ensuring supervised employees carry out Agilent's Standards of Business Conduct and exhibit Agilent Values.

• Ensure understanding of global and local strategies.

• Ensuring supervised employees meet or exceed FSE performance metrics.

• Work with employees on soft skills and technical skills development to support business needs.

• Spearheading work schedules to meet the needs of the district. Includes FTO approval.

• Decision making on mid value expenditures (<$5,000)

• Engagement with sales channels for sustained growth.

• Review customer account data and deliver business reviews.

• Focus on customer solutions applying the Agilent portfolio of products and services.

• May require customer visits to assist with sales opportunities or service customer concerns.

• Other system approvals: expense parts, expense reports, etc.

• Implement global and local work policies.

• Provide timely and constructive input to the leadership team.

• Engagement to ensure employee happiness and retention.

• Includes face to face meetings with direct reports.

• Bachelor's, Master's Degree ideally within the science field -- e.g. chemistry, analytical chemistry, biochemistry, biotechnology or similar; may consider applicants with an equivalent combination of training, education and direct experience.

• 5+ years of experience as a field service engineer.

• 1+ years experience formally or informally leading people, projects and/or programs for entry to this level; 3+ years prior supervisory or management experience is helpful.

• Good understanding of Agilent's products and brands.

• Demonstration of financial decision making.

• Excellent written and oral communication skills.

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