New

NETCOP Manager

Agile Defense, LLC
United States, Arizona, Fort Huachuca
May 20, 2025
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next. Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests. Requisition #: 934 Job Title: NETCOP Manager Location: 2138 Cushing St Fort Huachuca, Arizona 85613 Clearance Level: Active DoD - Secret Required Certification(s): * Comptia Sec+ SUMMARY The US Army Global Cyber Center (GCC) under Operational and Administrative Control (OPCON/ADCON) to Network Enterprise Technology Command (NETCOM) is responsible to secure, operate, and maintain the Army's Non-classified Internet Protocol Network (NIPRNet) and Secure Internet Protocol Router Network (SIPRNet) of the DODIN for both CONUS and OCONUS theaters. The NETCOP (Network Common Operational Picture) Manager is responsible for overseeing the maintenance, development, and operational accuracy of the Regional Cyber Center's (RCC) NETCOP platform. This role ensures the NETCOP provides a comprehensive, real-time visual representation of the status and health of all RCC-managed Department of Defense Information Network - Army (DoDIN-A) systems, services, and terrain. The NETCOP Manager leads efforts to depict operational statuses (fully operational, degraded, or non-operational) and their impact on DoDIN-A services, enabling rapid situational awareness and effective command and control. This position requires close coordination with network operations, cyber defense, and mission support teams to ensure NETCOP data is current, accurate, and aligned with evolving mission requirements and operational objectives. JOB DUTIES AND RESPONSIBILITIES * The NETCOP Manager is responsible for maintaining and enhancing the Regional Cyber Center's (RCC) Network Common Operational Picture (NETCOP) to ensure accurate, real-time visibility into the status of all RCC-managed systems and services across the DoDIN-A. This role ensures the NETCOP clearly reflects operational states-fully functional, degraded, or down-and their impacts across the enterprise. The NETCOP Manager integrates data from monitoring tools, validates service status, and provides leadership with situational awareness through visual dashboards and reports. Additional responsibilities include coordinating with network, help desk, and cyber defense teams; supporting incident response activities; and continuously improving the NETCOP's functionality and accuracy. The role also involves maintaining documentation and ensuring compliance with Army and DoD operational standards. QUALIFICATIONS Required Certifications * Comptia Sec+ Education, Background, and Years of Experience * BA/BS, 5+yrs or AA w/ 7+ years ADDITIONAL SKILLS & QUALIFICATIONS Required Skills * Familiar with Ticketing Software (i.e. ServiceNow). * Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software. * Excellent communication, business analytical and problem-solving/trouble shooting skills. * Effective Customer Service and management skills/capabilities; including a demonstrated ability to work cross-functionally (internally) and/or externally. * Demonstrated strong analytical and problem-solving abilities. * Excellent verbal and written communication skills with the ability to communicate effectively with non-technical users. * Must be a US Citizen, and currently possess an ACTIVE Secret-Level clearance and ability to maintain such clearance. WORKING CONDITIONS Environmental Conditions * Contractor site with 0%-10% travel possible. Possible off-hours work to support releases and outages. General office environment. Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available. Strength Demands * Light - 20 lbs. Maximum lifting with frequent lift/carry up to 10 lbs. A job is light if less lifting is involved but significant walking/standing is done or if done mostly sitting but requires push/pull on arm or leg controls. Physical Requirements * Stand or Sit; Walk; Repetitive Motion; Use Hands / Fingers to Handle or Feel; Stoop, Kneel, Crouch, or Crawl; See; Push or Pull; Climb (stairs, ladders) or Balance (ascend / descend, work atop, traverse). Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together. What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are. We also believe in supporting our employees by offering a competitive and comprehensive benefits package. To explore the benefits we offer, please visit our website under the Careers section. Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do. Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated. Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support. Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task. Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges. Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities Apply for this job