Benefits Specialist

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YOU BELONG HERE

What Awaits You?

• Career growth and development
• Employee and Dependent Tuition Assistance
• Diverse and collaborative working environment
• Affordable and comprehensive benefits package

Our competitive Benefit Package is designed to support the well-being and financial security of our employees. You can explore the details of our benefits offering by visiting the following link: https://jhhs.mybenefitsjhhs.com/

JOB SUMMARY

Perform a variety of administrative and clerical duties involved in the delivery of employee benefits to Health System personnel. The position requires the application of HR policies in the areas of benefits and leave of absence, and is responsible for providing customer service response to inquiries and escalated issues from the Human Resource Solution Center (HRSC) team.

Qualifications

Bachelor's Degree in Human Resources, Business, or related field

One year of relevant education may be substituted for one year of required work experience, or one year of relevant professional-level work experience may be substituted for one year of required education

Less than two years of relevant experience in human resources and/or benefits administration

Knowledge of employee benefits policies and procedures, regulatory legislation such as the Family Medical Leave Act (FMLA), the Americans with Disabilities Act, Internal Revenue Regulations, and ERISA, and understanding of benefit plans and provisions

JOB FUNCTION

Act as a customer service consultant, handling more complex issues requiring specialized benefits and leave of absence knowledge, escalating cases to senior benefits staff when appropriate.

Assist employees in the completion of all necessary forms to enroll in or make changes to JHHS benefits and leave of absence programs.

Perform administration activities to support 'core' transaction processing, including, but not limited to, health and welfare benefits enrollment, qualified status changes, and educational benefits.

Identify communication and operational issues arising during day-to-day administration activities/contact with customers and propose solutions to the Human Resource Support Center (HRSC) as appropriate.

Assist with group presentations explaining details of specified benefit programs for new hire orientation, along with other educational initiatives.

Provide technical support and guidance to HRSC staff, sharing technical and legislative knowledge to ensure staff are up to date.

Seek to continuously develop and improve levels of knowledge and expertise, coordinating with the Benefits Director for training as required.

Make recommendations for process improvements to continuously improve efficiency and customer service.

Provide support to the Benefits Director for projects, including open enrollment, annual benefit statement production, performing research, and other tasks as needed.

Salary Range: $26.12/hour - $43.11/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.