Senior User Experience Researcher

Our Company

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

Our Company
Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, that transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity.

The opportunity

As a Senior User Experience Researcher, you will join the Adobe Technology Services organization, focusing on employee facing products and tools within the Office of the CIO's User Experience team. The organization is tasked with enabling Adobe's global workforce to collaborate, innovate and be productive from anywhere.

The Sr. UX Researcher consults with stakeholders to understand business problems and scopes, evaluate information from multiple sources, and create informed recommendations for research methodology to impact solutions. The Sr. UXR creates the right study design for the business need, partners with multidisciplinary Adobe teams, and leverages Infuse, our design thinking framework, to ensure digital workplace solutions keep user needs at the forefront. The ideal candidate would be able to clearly understand and influence the business goals, workplace tools and collaborate with both design and technical partners to ensure employee needs stay at the forefront of solutions, empowering a global force of Adobe employees to do their best work.

What you'll do:

• Uncover user experience goals, needs, and priorities, and deliver actionable research that impacts solutions, coordinate multiple projects to completion, and drive adoption of user experience practices in the organization.
• Run research studies from start to finish, including; developing a realistic research plan and materials, coordinating study launches, and analyzing & synthesizing data into actionable insights. (Studies might range from qualitative moderated in-depth inquiries or semi-structured interviews, to usability testing and analysis, to quantitative baseline and benchmarking studies, or large scale survey design depending on business goals)
• Assess a project's scope, determine appropriate research and study questions, and identify appropriate methods, clearly communicating reasoning to the approach.
• Advocate for employees by articulating research findings and product ideas through clear and insightful presentations and work directly with design and technical teams to realize the recommendations.
• Proactively engage with multiple project stakeholders, including product managers, engineers, and designers to define research methodology.
• Work with cross-functional partners to drive consensus across teams and advocate solutions that balance the needs of our users with our business goals, advocating for employees across Adobe.

What you need to succeed:

You're an experienced researcher who has a passion for employee experiences, ensuring we support connection, reduce friction and understand & advocate for employees needs and ways of working.

• Significant hands-on research experience, with at least 7 years of experience applying research in an industry setting.
• Mastery in a broad range of mixed methods (qualitative and quantitative) research, their tradeoffs and best application of methods within time constraints, and ability to explain rationale for each method.
• Ability to analyze insights and articulate recommendations that impact digital solutions.
• An understanding of the technology development cycles and can time research to have maximum impact.
• Skews towards a structured way of conducting research, with an interest in contributing to scaling research operations across the org.
• Strong organizational, planning, and time management skills.
• Excellent collaboration & communication skills with the ability to clearly articulate a problem space, sometimes in various ways to meet the needs of different recipients.
• Experience using remote research tools (like UserZoom, UserTesting, Miro etc.)
• Flexible schedule to facilitate meetings across international time zones (crucially: spanning California to Europe time zones).

Additional skills which are of interest:

• An advanced degree in psychology, human-computer interaction (HCI) anthropology, data science, cognitive science or a related field.
• Familiarity with or interest in Information Technology (IT) services, enterprise technologies, SaaS or digital workplace platforms.
  • Experience working in or with technology services or IT organizations.
• Familiarity working with any of the following tools would be helpful: Adobe AEM, Adobe Sign, Adobe Workfront, Microsoft Dynamics and Power Apps, ServiceNow, Jira

How to Apply

Please include your resume, and if available, a link to an online design research portfolio or document with 1-2 case studies demonstrating your practical command of research methodology, and ability to create and articulate actionable insights.

About Adobe Technology Services

Adobe Technology Services (ATS) supports the global workforce of Adobe employees. The team enables collaboration, innovation, and the ability to connect across disciplines and continents in our increasingly hybrid digital world. The Digital Workplace Experience team is dedicated to ensuring our employees feel enabled and supported in our digitally driven world.

About Adobe

At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists. If you're looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog.

Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability or veteran status.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

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California:

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Colorado:

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Massachusetts:

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