Financial Aid Coordinator, Darden School of Business (Staff Wage)

The University of Virginia Darden School of Business seeks a part-time Financial Aid Coordinator to assist in coordinating financial aid programs for the Darden School of Business. Responsibilities include providing timely accurate customer service to a high volume of inquiries from current students, prospective students, and other constituents about financial aid.This position also contributes to the compliance of federal and state regulations, along with the creation and enforcement of office policies and procedures to ensure timely and accurate delivery of student financial aid.

Responsibilities include:

Customer Service

• Assist with management for Darden financial aid shared email address, walk-in requests and telephone calls.Respond to inquiries in a timely manner and escalate questions to other team members as needed.
• Communicate directly with large numbers of students as needed and monitor responses to those communications.
• Counsel existing and prospective students on financial aid programs, eligibility criteria, deadlines, and application procedures.
• Conduct student loan entrance and exit counseling sessions and assist with group presentations and webinars.
• Assist with updating the Darden main web page, Darden Enterprise Portal, and Admitted Student portal to reflect accurate financial aid information and student costs.

Financial Aid Administration

• Scan and index a variety of documents and communications into imaging software.
• Maintain department's scholarship records and oversee annual set up in Blackbaud Award Management.

Reporting

• Monitor and report on key metrics relating to outstanding loan balances, defaults, and other key indicators
• Collaborate with the Financial Aid team on all surveys on financial aid data.

This position requires most work to be performed in person at Darden, in Charlottesville, VA.

This is a part-time (25-30 hours per week).

This is a wage position which is not eligible for leave or other benefits and is limited to 1500 hours of work in a year. For more information, refer to the Wage Employment link: http://uvapolicy.virginia.edu/policy/HRM-029.

To apply, please submit an application online at https://jobs.virginia.edu and attach a current CV/Resume, Cover Letter . Search on requisition number: R0072537.

Questions related to the application process may be directed to Keith Johnson, HR Specialist at fkj2t@virginia.edu.

The University will perform background checks on all new hires prior to employment

Professional Experience and Education:

• Associates degree required, Relevant experience may be considered in lieu of a degree (a minimum of two years). Bachelors degree preferred.
• Proficiency in MS-Office products, database management, and report writing.
• Strong customer service skills and the ability to develop rapport to discuss sensitive and personal information and to resolve customer concerns/questions.
• Strong technical and web-based skills with the ability to identify and initiate improvements to processes and systems.
• Proficiency in Peoplesoft and Oracle preferred.
• Displays excellent organizational skills, can simplify and clarify complex processes, and the ability to manage multiple projects simultaneously.
• Ability to function effectively in a team environment, with minimal supervision, to achieve results and meet goals in a service-oriented environment.
• Demonstrated ability to review, interpret, and make professional judgments on complex issues while maintaining compliance with federal and state regulations.
• Ability to handle and manage ambiguity, repetition, and change.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Click here to read more about UVA's commitment to non-discrimination and equal opportunity employment.