Public Safety Telecommunicator Supervisor

VISA sponsorship is not available for this position. All candidates must be eligible to work and live in the U.S

High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. All degrees must be received from appropriately accredited institutions.

The Appalachian Police Department supports the University community through the maintenance of a peaceful and orderly community and the provision of needed general and emergency services. The accomplishment of this purpose is through constant attention to the areas of public safety, event security, law enforcement, crime prevention, personal safety awareness programs and service assistance to various departments and offices of the University. This department is committed to provide law enforcement services, enforcement of University rules, regulations and policies as well as state laws to ensure that the peace and order of the University community is maintained at all times.

Reporting to the Administrative Captain, the Public Safety Telecommunicator Supervisor will manage the department's dispatch center.

Areas of responsibility and duties will include:

Two (2) years of dispatch center supervision experience.

40 hours per week. The position will supervise dayshift and nightshift dispatchers and may fluctuate depending on the needs of the organization and coverage for the dispatch center.
May require occasional fill-in during unexpected dispatcher absence, with some weekend and evening work for special events or emergency situations.

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Ability to analyze moderately complex situations and recommend appropriate solutions and options. Ability to analyze unique situations and formulate a response based on policies and procedures to minimize risk.

Considerable Knowledge of established formats for logs and data systems. Ability to explain and interpret data and systems to train telecommunicators.

Ability to respond in all situations. Thorough understanding of emergency response policies and procedures used to support the campus community and the public.

Ability to clearly and concisely communicate information internally and externally. Ability to interpret policies, procedures, rules and regulations internal to the organization verbally and in writing.

Knowledge of appropriate policies and procedures for recruiting, selecting, developing, counseling, disciplining, and evaluating the performance of employees.