Senior Manager, SAP Basis Operations

Requisition ID# 165341

Job Category: Information Technology

Job Level: Senior Manager

Business Unit: Information Technology

Work Type: Hybrid

Job Location: Oakland

Department Overview

Information Systems Technology Services is a unified organization comprised of various departments which collaborate effectively in order to deliver high quality technology solutions.

Position Summary

We are seeking an experienced Senior Manager, SAP Basis & Operations, to lead our SAP Basis, Security, and Operations teams. The ideal candidate will have a strong technical background in SAP Basis & Security administration, coupled with proven leadership skills. This role involves overseeing the administration, maintenance, and optimization of our SAP S/4HANA and ECC systems, ensuring their seamless operation, security, and performance. The Senior Manager will also be responsible for leading a team of SAP Basis Engineers, Security Administrators, managing projects, and collaborating with cross-functional teams to align SAP initiatives with business objectives.

This role will help lead Basis, Security, and change control towers of the Propel program at PG&E which is a full-scale business transformation coupled with migration of SAP from ECC to S4/HANA. The Propel program will drive significant business value in our engineering, operations, supply chain, finance, and HR business areas. This role will also be responsible for managing Bi-model (ECC on-prem + S/4 on Rise) system landscape during the phased rollouts for the programs for the duration of 3+ years.

This new teammate needs to be able come to Pacific Gas and Electric Company's Oakland headquarters 3 days a week, since all project team is here in person Tuesday to Thursday.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. We would not anticipate that the individual hired into this role would land at or near the top half of the range described below, but the decision will be dependent on the facts and circumstances of each case.

A reasonable salary range is:

Bay Area Minimum: $159,000.00

Bay Area Maximum: $271,000.00

Job Responsibilities

SAP System Administration:

• Oversee all aspects of SAP system administration, including installations, upgrades, patches, and system copies.
• Monitor system performance, troubleshoot issues, and ensure optimal uptime.
• Implement and maintain SAP security policies, user management, and access controls.
• Design and manage the SAP system landscape to ensure scalability and alignment with business requirements.

Incident & Project Management:

• Lead incident management and root cause analysis for SAP-related issues.
• Coordinate with internal and external stakeholders to resolve critical incidents promptly.
• Lead SAP Basis-related projects, ensuring timely and successful delivery within budget and scope.
• Collaborate with IT leadership to align projects with the overall IT strategy and business objectives.

Performance Optimization:

• Responsible for the smooth operation and optimization of SAP S/4HANA systems within the RISE with SAP cloud environment
• Resonsible for system uptime and performance SLAs across SAP landscape
• Conduct performance tuning and optimization to enhance system responsiveness and efficiency.
• Proactively identify and resolve performance bottlenecks.

Security & Compliance:

• Implement and enforce security best practices and compliance standards within the SAP environment.
• Stay updated on industry trends and best practices in SAP security and apply them to the organization's SAP landscape.

Leadership & Team Management:

• Lead, mentor, and develop a team of SAP Basis Engineers, fostering a culture of collaboration and continuous improvement.
• Set performance objectives, conduct evaluations, and provide constructive feedback.
• Identify training needs and facilitate professional development opportunities.
• Software and service contract management

Qualifications

Minimum:

• Bachelors Degree in Computer Science or job-related discipline or equivalent experience
• 8 years experience as an SAP Basis Administrator or in a similar SAP role

Desired:

• 3 years in a leadership or managerial position
• Proven experience in managing SAP S4/HANA landscapes, including installations, upgrades, and performance tuning
• SAP BASIS Expertise: Strong knowledge of SAP BASIS administration, including system configuration, user management, security, and troubleshooting.
• Cloud Computing Knowledge: Experience with cloud platforms (e.g., AWS, Azure, GCP) and their services. Managing SAP cloud solutions (e.g. Certificates, outages, SLAs)- Ariba, SuccessFactors, SAC etc.
• SAP S/4HANA Knowledge: Experience with SAP S/4HANA, including system landscape setup and configuration.
• S/4 Migration: Experience with 1+ SAP S/4HANA migrations and upgrades
• OS Expertise: Familiarity with operating systems such as AIX, Linux, or Windows.
• Database Administration: Experience with database administration, particularly SAP HANA, and related performance tuning.
• Troubleshooting and Problem Solving: Strong analytical and problem-solving skills to diagnose and resolve complex issues.
• SAP Security: Experience with SAP Security Administration for S/4HANA and SAP SaaS applications.
• Communication and Collaboration: Excellent communication and collaboration skills to work effectively with other teams.
• Continuous Improvement: A mindset of continuous improvement and a willingness to learn new technologies and tools.

RISE with SAP Specifics:

• Cloud-First Approach: The role will likely emphasize a cloud-first approach to SAP deployments.
• Shared Responsibility Model: Understanding the shared responsibility model between SAP and the customer within the RISE with SAP environment.
• RISE with SAP Services: Familiarity with the different RISE with SAP services and their associated roles and responsibilities.

Leadership & Soft Skills:

• Strong leadership and people management skills.
• Excellent problem-solving and troubleshooting abilities.
• Effective communication and interpersonal skills.
• Willingness to collaborate with cross-functional teams.
• High tolerance for ambiguity and ability to work in a fast-paced, dynamic environment.

Certifications:

• SAP Basis certifications are preferred.
• Project management certifications (e.g., PMP) are a plus.