Quality Control Analyst I

Overview

To review, analyze, and report on Navy Federal's quality, service, and controls, to improve operational efficiency and effectiveness, mitigate risk and remediate operational and regulatory vulnerabilities. Conduct quality control reviews of documentation, processes, and/or system to ensure compliance with Investors, federal and state regulatory requirements, industry standards, and Navy Federal operating procedures. . Maintain data in the quality control system platform to ensure adherence with regulatory government agencies requirements. Monitor corrective action target dates to ensure prompt remediation and control implementation to comply with regulatory government agencies requirements. Maintain and update quality control procedural manuals, job aides, and tools. Level I: Basic/routine review and analysis, with moderate scope/impact. Primary focus is recurring quality control audits.

Responsibilities

• Evaluate decisions, process adherence, servicing standards, and regulatory requirements files for compliance with applicable state and federal laws, investor guidelines, guarantor requirements and adherence to specific lender guidelines
• Evaluate and monitor quality of documentation for completeness/errors/ omissions and credit quality according to agency and internal guidelines to identify defects and to limit the risk exposure to Navy Federal's portfolio
• Perform and validate in-depth and comprehensive gap analyses to determine the root cause of process gaps and regulatory compliance failures
• Quality review and audit documentation, files, and/or transactions individually or in aggregate to determine if processes and documentation comply with internal policy and procedures, insurer guidelines, investor requirements, and/or government regulations
• Develop solutions for quality issues identified; maintain effective communication with business partners and support teams to identify target remediation dates; assist with implementation of corrective actions
• Ensure quality through data integrity and risk management
  Stay abreast of applicable changes in the industry, as well as, changing or newly issued investors' guidelines, federal regulations, and state laws and understand impacts or changes to processes
• Agile and flexible to changes whether driven by industry, investors, company, or department initiatives/mandates
• Recognize red flag/ potential misrepresentation and identifying appropriate channels of reporting
• Monitor corrective action to ensure prompt, consistent, and effective remediation
  Research escalated issues as needed and determine or collaborate with team on the resolution
• Gather, analyze, and synthesize data for presentations and reports
• Assist in ensuring a compliant Quality Control Program
• Maintain clear and organized documentation in relation to quality and noted deficiencies identified
• Perform other duties as assigned

Qualifications

• Bachelor's Degree in Business Administration, Auditing, or related field or equivalent combination of training, education, and experience
• Basic knowledge or experience of the industry
• Basic knowledge of underwriting credit union, and/or lending principles, systems, policies and techniques
• Experience identifying relevant analytical problems, determining appropriate diagnostic methods, and solving unique and complex issues/problems
• Effective customer service focus and relationship management skills
• Effective skill using innovative thinking to solve problems and facilitate the decision-making process
• Organizational, planning and time management with significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Effective skills following, interpreting, and applying relevant data/instructions to guidelines, procedures, practices, and regulations
• Effective skill presenting findings, conclusions, alternatives, and information clearly and concisely while working with and communicating with all with all levels of employees and management within and outside the organization
• Experience managing multiple priorities independently and/or in a team environment to achieve goals
• Advanced skill maintaining accuracy with attention to detail and meeting deadlines
• Advanced word processing, presentation software and spreadsheet skills
• Effective research, analytical, and problem-solving skills
• Knowledge of operational and regulatory risk controls, concepts, and practices
• Basic knowledge of Navy Federal's functions, philosophy, operations, products, services, systems, policies, procedures, and organizational objectives
  

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 5550 Heritage Oaks Drive, Pensacola, FL 32526

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