Conference Center Manager, TUCC

Grade: T25

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Summary:

The Manager of the Conference Center manages the Temple University Center City (TUCC) Conference Center operation. The Manager works extensively with external groups to develop new business. These groups include the City of Philadelphia, area corporations, non-profit organizations and small businesses. The Manager schedules all credit classes at TUCC and also works with Temple schools and colleges to support department retreats, grant funded conferences, alumni groups and special events: which includes marketing as well as providing superior customer service. The Manager represents Temple University Center City with trade organizations such as Meeting Professionals International, and the Convention Center and Visitors Bureau, and is jointly responsible for meeting revenue targets set each year for the conference center operation by the TUCC Director in order to sustain a high-level of maintenance and repairs to technology

Required Education and Experience:

Bachelor's degree and at least three (3) years of directly related experience. An equivalent combination of education and experience may be considered.

Required Skills and abilities

* Proficiency using 25Live and Lifelong Learning Extended Education (LLEE) formerly known as DestinyOne

* Proficiency using Microsoft Excel and MS Office

* Strong interpersonal, verbal and written communication skills

* Demonstrated ability to effectively interact with a broad range of external clients and develop strong professional relationships

* Ability to greet guests as they arrive, answer any questions they might have and meet the needs of their event.

* Excellent customer service skills, along with the ability to develop and maintain positive working relationships with a diverse population of students, faculty and staff.

Preferred

* Knowledge of competing demands for space at TUCC.

* Ability to balance revenue generating needs and the space needs of the schools, colleges and non-credit programs.

* Experience working with government agencies, schools, and non-profit organizations.

This position is onsite

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Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

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