Sr Program Services Manager, Vizient Reserve

When you're the best, we're the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary:

The Senior Program Services Manager, Vizient Reserve, is a critical role in the operational execution of the Vizient Reserve program. You will support both client and supplier-facing functions. You will ensure seamless program delivery, maintain operational integrity, and collaborate with internal and external stakeholders. You will validate member rosters to ensure correct rebate and fee flows. You will manage operational escalations and work closely with platform, sourcing, and supplier teams to optimize performance.

Responsibilities:

• Validate and maintain accurate member rosters and eligibility across all Reserve agreements.

• Partner with internal teams (e.g., Impact Standardization, Finance) to ensure correct rebate payments and fee applications.

• Oversee the accurate implementation of supplier contracts into operational workflows and reporting systems.

• Monitor supplier compliance and work to resolve discrepancies related to fees, inventory tracking, and reporting.

• Serve as the day-to-day operational liaison across Program Services, Supplier Operations, and Product/Platform teams.

• Troubleshoot and resolve operational issues with internal platforms and data systems.

• Support supplier and member escalations with a focus on resolution, consistency, and member experience.

• Lead the development and upkeep of standard operating procedures (SOPs) related to Reserve operations.

• Identify and implement process improvements to drive efficiency and reduce errors.

• Contribute to internal readiness for new program features and contract launches.

• Track and report on operational KPIs and recommend improvements based on trends or gaps.

• Assist with onboarding and offboarding processes for members and suppliers in the Reserve program.

• Respond to internal and external inquiries related to program operations, eligibility, and technical issues.

• Partner with the Program Services Director and Sourcing Business Development Director to support broader program goals.

Qualifications:

• Relevant degree preferred.

• 5 or more years of relevant experience in healthcare or supply chain required.

• Ability to translate business needs into innovative, actionable plans and new service offerings that advance the business forward.

• Excellent attention to detail, organizational, and time management skills.

• Strong problem-solving skills and ability to manage multiple complex processes concurrently.

• Proven experience working cross-functionally with technical, legal, sourcing, and finance teams.

• Strong written and verbal communication skills, especially in issue resolution and documentation.

• Proficiency in Excel, CRM systems, and data tracking/reporting tools.

• Willingness to travel.

Estimated Hiring Range:

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.