Academic Support Coordinator

Working Title: Academic Support Coordinator

State Role Title: Education Support Specialist II

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: School of Professional & Continuing Education

Department: 100066 - Professional & Continuing Education

Pay Rate: Pay Range

Specify Range or Amount: $37,000-$42,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 06/02/2025

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

JMU's School of Professional & Continuing Education (SPCE) collaborates with individuals, business, and communities through transformative educational programs and experiences. SPCE offers a range of programs, including youth camps, adult degree completion, professional and workforce development, and lifelong learning, as well as partners with academic units across JMU to support a number of online or off-campus degree and certificate programs. SPCE seeks an Academic Support Coordinator to provide support for degree, certificate, and other credit-based programs that SPCE partners with across campus.

Duties and Responsibilities:

Work directly with SPCE leadership and academic partners to coordinate support responsibilities, including connecting partners with resources and processes within and beyond SPCE.

Coordinate with SPCE Director of Marketing & Recruiting on website updates and marketing materials for academic partner programs.

Collaborate with other support offices on campus to ensure strong customer service and clear policies and processes for students participating in these programs.

Manage and plan events and programs as needed (such as the Virginia Department of Corrections annual teacher recertification courses).

Coordinate dual enrollment courses with academic partners and school divisions as needed, including training, process evaluation, enrollment management, and new program development.

Coordinate annual memorandum of agreement process for each program with each college, including updating documents with the latest agreements, gathering signatures, and maintaining files.

Work closely with academic partners to coordinate annual program director agreements.

Cross-train with Credit Programs Administrator to process applications using CollegeNet and PeopleSoft, process course registrations and coordinate detailed enrollment confirmations, and provide excellent customer service.

Conduct detailed enrollment analyses, projections, demographic analysis, and other evaluations as needed. Provide and coordinate data queries from JMU systems to other offices and academic units as needed.

Partner with academic units and Planning, Analytics, and Institutional Research (PAIR) to gather and submit data for annual rankings surveys (such as U.S. News & World Reports).

Explore new ways to recruit, advocate for, and support non-degree seeking students, creating opportunities for access to higher education for underserved populations.

Partner with other members of SPCE, specifically the Finance and Operations team, to coordinate efforts and integrate program coordination responsibilities.

Qualifications:

Required Qualifications:

- Excellent written and oral communication skills.
- Experience in higher education program management.
- Data analysis and evaluation skills.
- Strong customer service skills and experience.
- Experience with Microsoft Office.
- Creative problem-solving skills and the willingness to find solutions to complex issues.

Additional Considerations:

- Experience with non-traditional populations in higher education.
- Familiarity with PeopleSoft, Salesforce, CollegeNet, Tableau, or other higher education management or analysis tools.
- Experience in marketing and/or event planning.
- Project management experience; certification in project management is a plus.

Additional Posting Information:

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.