New

Client Service Representative

CAE Simuflite
United States, Nevada, Las Vegas
May 21, 2025
About This Role PRIMARY RESPONSIBLITIES The Client Services Representative (CSR) is responsible for handling an array of client-facing duties. The CSR will be the main point of contact for any/all customer service requests. Their focus will be to interact with customers in person, over the phone and via email. They must maintain a high level of professionalism. The ideal candidate will be customer focused, detail and process oriented, and able to effectively communicate with both internal and external customers. This position will have a strong focus on driving customer satisfaction through leveraging internal relationships to help achieve client retention. Experienced in providing seamless support to C-level executives Contacts clients for pre-training introduction Maintain appropriate professional appearance Assists with troubleshooting and provides necessary training materials Arranges to collect client check in documents prior to arrival Delivers hospitality items and check in badges with schedules to local hotels Ensure classroom is properly set up and materials are available Greet clients at check in to the training center Provides executive level support during their training event Organize meetings and ensure they are coordinated, placed on Outlook calendars, etc. Will offer NATA approved fingerprinting and receive necessary TSA approvals Will become a Notary Public and adhere to the rules associated Excellent verbal and written communication skills required Meticulous attention to detail Acts as liaison for the client between various internal departments Training Center is open 24/7, schedule may vary based on business need EDUCATION & EXPERIENCE REQUIRED High School graduate or equivalent Two-year degree highly preferred Hotel, concierge, travel or customer service experience preferred Advanced experience in Microsoft Suite products including Word, Excel and PowerPoint with emphasis on MS Outlook and Teams Comfortable providing support to Clients on Apple products and iOs applications QUALIFICATIONS and SKILLS Able to process sensitive data and correspondence with uncompromised integrity and confidentiality. Can easily build rapport with clients and stakeholders both in person and in writing. An expert communicator who can listen effectively to find the root cause of issues and communicate in a clear and friendly way to ensure positive results. Always maintains a positive and consummately professional demeanor with ability to instill the trust and engagement of others. WORKING CONDITIONS Ability to sit for prolonged periods of time up to 8-9 hours per day Ability to pick up 30 lbs. or less Stooping, squatting may be required Ability to be on the phone for long periods of time CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail HRBusinessAviation@cae.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis. E-Verify As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you'd like more information about your EEO rights as an applicant under the law, please click herefor the EEO is the Law Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf Position Type Regular CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted. Equal Opportunity Employer CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws.At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.