New

Service Center Representative

JLL
parental leave, paid time off, 401(k)
United States, Virginia, Richmond
May 21, 2025
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. We are seeking a Service Center Representative to support our financial client. In this role, you will be the primary point of contact for customer inquiries and issues, providing exceptional service while efficiently managing various tasks and responsibilities. Some of What You Will Do: Research information using available resources to address client queries Identify and escalate priority issues to ensure timely resolution * Route calls to appropriate resources within the organization Complete assigned call-backs to maintain client satisfaction Monitor telephone queue time data to maximize productivity Provide accurate and timely client work orders Adhere to business unit-specified client-driven standards Complete data entry using multiple work request applications Maintain individual productivity statistics and performance metrics Identify areas of opportunity and suggest improvements based on your skills and knowledge Who We Are Looking For: High school diploma or equivalent 1+ years of experience in a customer service environment, preferably in a call center Proficiency in Microsoft Office Suite and Google Suite programs Strong organizational and time management skills Ability to multitask and work effectively both in a team and independently The capability to function efficiently in a dynamic, fast-paced work environment Excellent interpersonal skills with a strong emphasis on customer service * Strong business writing and verbal communication skills Robust analytical abilities and attention to detail Adaptable and proactive mindset, always looking for ways to improve processes and customer experience Estimated total compensation for this position: 32,240.00 - 46,696.00 USD per year The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data . Location: Remote -Plano, TX, Richmond, VA If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays *JLL Privacy Notice* Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.