Help Desk Administrator

Are you passionate about technology and customer service? Do you thrive in a team-oriented environment and have a knack for continuous learning? The Pennsylvania Treasury Department's Bureau of Information Technology Solutions is seeking an enthusiastic IT Generalist to join our IT Helpdesk team. In this role, you'll be at the forefront of supporting our staff with their technical needs, ensuring smooth and efficient operations. Be a part of a team that values innovation, teamwork, and excellence. Apply today and help us make a difference!

The Pennsylvania Treasury Department is an independent agency led by the elected State Treasurer and one of the largest state treasuries in the country, serving as custodian of more than $150 billion. Treasury plays a critical role in state government operations, acting as the custodian, investor, and disburser of funds for nearly all state agencies. Treasury also offers a wide range of programs and services to Pennsylvania families, including the PA 529 College and Career Savings Program; the PA ABLE Savings Program for people with disabilities; and our work to return more than $4 billion of Unclaimed Property to its rightful owners. A wealth of information is available at www.patreasury.gov.

As an IT Generalist I on the Helpdesk team, you'll be a key player in troubleshooting and resolving technical issues, providing exceptional customer service, and staying updated with the latest technological advancements. Your ability to work collaboratively with a diverse team and your commitment to continuous learning will be essential in driving our mission forward.

• Onsite and In-Person Support: Provide comprehensive onsite and in-person technical support for laptops, desktop services, printers, fax machines, Windows operating systems, network connectivity, VPN, VDI, Microsoft Office, telephones, peripheral devices, and mobile devices.
  
• Customer Service: Deliver exceptional customer service both in person and virtually to Treasury staff, ensuring their technical needs are met promptly and efficiently.
  
• Team Collaboration: Work collaboratively with the Help Desk team to troubleshoot and resolve technical issues, fostering a team-oriented environment.
  
• Continuous Learning: Stay up-to-update with evolving technologies and continuously enhance your technical skills to support the Treasury's IT infrastructure.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

• One year as an Information Technology Trainee or Information Technology Technician; or
  
• One year of information technology experience in applications maintenance, networking or desktop services, or other information technology support/administration services, and an associate's degree in any information technology field; or
  
• Three years of information technology experience in applications maintenance, networking or desktop services, or other information technology support/administration services; or
  
• An equivalent combination of experience and training.

Additional Requirements:

• You must have experience using Microsoft computer applications such as Word, Excel, and Outlook and demonstrated experience with troubleshooting techniques in Microsoft Windows environment.
• You must have experience prioritizing tasks, managing multiple responsibilities, and meeting deadlines effectively and in assigned time frames.
• You must be familiar with the component parts of personal computers, peripherals, servers, and their associated functionality.
• You must be able to perform essential job functions.

Preferred Qualifications (not required):

• Experience in IT, including IT support services involving hardware and software installation, operation, and maintenance.
• Prior Information Technology Helpdesk customer service experience.
• Possession of any Microsoft certification.

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Your application must include a resume.
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.