Supervisor of Residential Loan Quality Assurance and Funding

At Associated Bank we strive to create an inclusive culture where different perspectives are valued and recognized as strengths critical to our success. If you thrive in an environment where your growth and development are encouraged and supported, then Associated Bank may be the right place for you.

Associated Bank requires you to directly represent yourself and your own experiences during the recruiting and hiring process.

Job Accountabilities:

• Manage workload distribution, educate and oversee direct reports responsible for funding and analysis of closed mortgage and consumer loan files for proper documentation, exception reporting and clearing of exceptions on the Retail, Government, and TPO channels. Perform the duties of all levels of the RLQA Technician as needed to ensure service levels, compliance requirements and internal risk controls procedures are met. Consult with Residential Quality Assurance Manager to maintain staffing levels and production goals based on influx in volume, budgetary goals, and increase efficiencies to meet increased demands and completion. This is done using forecasting model. Oversee the proper delivery and funding of loans sold service released. Manage the imaging and scanning of documents for residential service released loans, audit files, QC files and Consumer loan files.
• Monitor applicable changes to investor, regulatory and Associated Bank guidelines and procedures for department. Communicate to staff, retail and government lending teams to assure compliance and loan eligibility with the assistance of the Mortgage Compliance department. Evaluate all procedures on a regular basis, and track issues for quantity of occurrence. Identify changes that improve service levels to lenders/customers, reduce bank expense, improve income or eliminate potential compliance issues, and collaborate with Residential Quality Assurance Manager with recommendations. Assist in implementation of changes to include preparation of communication and/or discussions around training or system needs. Ensure that critical exceptions are tracked and reported accurately as it relates to the accountability program. Proficiency in all regulatory, investor and Associated Bank guidelines.
• Make recommendations to direct manager regarding employment performance ratings, performance issues and termination. Participate and contribute in drafting and delivery of annual reviews. Work with team members on productivity goals, time management and work quality during one-on-one coaching sessions. Conduct work group team and department meetings regularly. Regularly coach colleagues on satisfactory communication competencies with internal and external customers; vendors and investors/agencies regarding any necessary rectifications.
• Oversee receipt of mortgage closed loan documentation, validation and analysis to meet established service level agreements and investor delivery deadlines. Validate and report on all file exceptions for non-compliant documentation, guidelines and policies criteria for all channels. Ensure that sound and reasonable judgment is used without resulting in negative financial, regulatory and customer impact. Ensures the proper funding of TPO loans sold to Associated Bank. Reconcile accuracy of funding with finance.
• Research, define and deliver solutions to complex and non-routine situations on closed loans, customers, TPO clients and other departments within business line. Consult with legal and compliance departments on legal issues and coordinate the implementation of the received recommendations for unique legal and regulatory situations. Evaluate all procedures on a regular basis, and track issues for quantity of occurrence.
• Mange Business Partners and/or an outsourcing firm to meet service level agreements and investor deadlines during peak volumes.
• Proficient, knowledgeable and up to date on all applicable Regulatory requirements. Cohesively work with Business Line Compliance, Corporate Compliance and Risk reporting to determine impact on reporting unit and necessary changes to remain compliant. Ensure the timely delivery of audit files to QC vendors, regulators, investors and MI companies for quality control as requested. Perform the duty as required to avoid any potential compliance deficiency. Manage TPO; Government; and Retail channel(s) pipeline and communicate results with Director of Loan Processing.
• Collaborate with loan servicing staff to ensure timely set-up and booking of new loans on the TPO channel. Handle any errors reported, by assisting colleagues on how to investigate the error and correct.
• Consult with Finance Dept. regarding the reconciliation of LIP out of balance issues for mortgage and consumer loans and processing any cures, reimbursement and requesting any charge-off as needed.

Education:

• Associate Degree or equivalent combination of education and experience. Required.
• Bachelor's Degree or equivalent combination of education and experience. Preferred.

Experience:

• 3-5 years related experience in a Financial institution, preferably in Residential Mortgage loan operations, Consumer Lending, Regulatory Compliance and/or Fulfillment. Required.
• Up to 2 years Supervisory or Team Lead experience. Required.

Licenses or Certifications:

• Must have access to reliable transportation and the ability to lawfully drive self. Required.

In addition to core traditional benefits, we take pride in offering benefits for every stage of life.

• Retirement savings including both 401(k) and Pension plans.

• Paid time off to volunteer in your community.

• Opportunities to connect with others through our diversity-focusedColleague Resource Groups.

• Competitive salaries with professional development and advancement opportunities.

• Bonus benefits including well-being programs and incentives, parental leave,anemployee stock purchase plan, military benefits and much more.

• Personal banking, loan, investmentand insurance benefits.

Associated Bank serves more than 120 communities throughout Wisconsin, Illinois and Minnesota and we consider our colleagues critical to our continued success. See why our colleagues continually vote us a best place to work in the Midwest.Join our community onFacebook,LinkedInandX.

Compliance Statement

Associated Bank is an equal opportunity employer committed to creating a diverse workforce. We support a work environment where colleagues are respected and given the opportunity to perform to their fullest potential. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

Fully complies with all applicable enterprise policies and procedures. Acts in compliance with all applicable laws and regulations as outlined in training materials, including but not limited to Bank Secrecy Act. Responsible for reporting suspicious activity to Financial Intelligence. Responsible to report all customer complaints as prescribed and procedure violations to management or HR.

Responsible to report ethical concerns as needed to Associated Bank's anonymous Ethics Hotline.

Associated Bank provides additional assistance throughout the application, interview and hiring process. Please contactleavesandaccommodations@associatedbank.comif you need an accommodation at any time during the process.

Associated Banc-Corp is an Affirmative Action andEqual Opportunity Employer. Associated Banc-Corp participates in the E-Verify Program. E-Verify NoticeEnglish or Spanish. Know Your Right to WorkEnglishorSpanish.

Associated Bank isPay Transparencycompliant.

The pay range represents anticipated base pay for this role. Actual pay may vary based on factors including, but not limited to, work location, skills, experience, education, and qualifications for the role.