New 
Call Center Representative
 TEKsystems | |
$20.00 / hr
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life insurance, sick time, 401(k), retirement plan
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 United States, Wisconsin, Madison | |
 May 21, 2025 | |
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Now Hiring: Customer Care Representative
Location: Madison, WI | Hours: 9:00 AM - 5:30 PM What You'll Do As a Customer Care Representative, you'll be the first point of contact for our customers - providing exceptional service and support via phone and email. You'll play a key role in ensuring customer satisfaction while contributing to our company's success. Key Responsibilities: * Respond to customer inquiries regarding orders, product info, and pricing * Process orders and resolve issues using our ERP system (Oracle) * Collaborate with departments like logistics, sales, and regulatory to resolve customer concerns * Maintain and update customer accounts * Participate in daily KPI meetings and meet individual performance goals * Handle returns and technical issues, including issuing RMAs What You Bring * 1+ year of customer service or technical support experience * Proficiency with Microsoft Office and CRM/ERP systems * Typing speed of at least 30 WPM * Strong communication and problem-solving skills Why Join The Team? * Be part of a tight-knit team in a modern, open workspace (built in 2019!) * Thrive in a culture of collaboration, innovation, and career growth * Work in Madison, WI - consistently ranked as one of the best places to live in the U.S. Ready to make a difference in healthcare and grow your career? *Pay and Benefits* The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type* This is a fully onsite position in Madison,WI. *Application Deadline* This position is anticipated to close on May 31, 2025. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. | |