New

Director of Wolfpack Outfitters

North Carolina State University

$110,000 - $125,000

life insurance, flexible benefit account, paid time off

United States, North Carolina, Raleigh

May 21, 2025

Posting Information

Posting Number	PG194103EP
Internal Recruitment	No
Working Title	Director of Wolfpack Outfitters
Anticipated Hiring Range	$110,000 - $125,000
Work Schedule	Variable work schedule based on business needs. Primary work schedule is 8:00AM-5:00PM, Monday-Friday, evening and weekend hours are required during peak periods.
Job Location	Raleigh, NC
Department	Wolfpack Outfitters
About the Department	Campus Enterprises is NC State University's division of retail and hospitality organizations - NC State Dining, NC State Stores, Lonnie Poole Golf Course, NC State Student Centers (Witherspoon and Talley), and the One Card Office. Each department is dedicated to providing service excellence, value and enrichment of the student experience in support of academic success. Wolfpack Outfitters provides campus retail services to students, staff, faculty and guests on the North Carolina State University campus. Wolfpack Outfitters serves a dynamic and growing student population with retail products and services including the Course Ready day-one course materials program, and merchandise retail for technology, licensed merchandise, graduation items and supplies. Wolf Xpress Print and Copy provides print and design solutions for the NC State campus community and guests. The department employs approximately 50 temporary and student employees and approximately 25 permanent EHRA/ EPS and SHRA professional employees. As a Pack member, you can enjoy exclusive perks designed to enhance your personal and professional well-being. What we offer: Medical, Dental, and Vision Flexible Spending Account Retirement Programs Disability Plans Life Insurance Accident Plan Paid Time Off and Other Leave Programs 12 Holidays Each Year Tuition and Academic Assistance And so much more! You Belong Here! At NC State, our goal is for all employees to reach their fullest potential at work. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.
Essential Job Duties	As the Director of Wolfpack Outfitters, you will lead one of the most visible and impactful operations at NC State-our official campus store. This is more than retail; it's about shaping a dynamic, student-centered environment that fuels school spirit, supports academic success, and reflects the vibrancy of our Wolfpack community. Reporting to the Senior Director of Auxiliary Services, you'll oversee a multifaceted operation with a clear focus: deliver exceptional customer experiences while driving strong financial and operational performance. From managing product strategy and financial planning to leading a diverse team and overseeing capital projects, you'll guide every aspect of the store's evolution. This role is an opportunity to leave your mark on a beloved university institution-one that serves students, faculty, alumni, and fans alike. Below is a concise breakdown of the 5 core areas of operations you will be responsible for. Lead Retail Operations Oversee daily operations across multiple units, ensuring efficient, customer-focused service. Develop and execute short- and long-term strategies for merchandising, marketing, inventory, and facilities. Monitor retail trends, evaluate vendor performance, and implement innovations to strengthen product offerings. Collaborate across Campus Enterprises and university departments to support shared goals and cost-effective services. Drive Financial Performance Lead budgeting, forecasting, and financial planning for operations and capital projects. Analyze complex data sets to identify opportunities, track performance, and shape business decisions. Translate financial insights into action, guiding managers toward operational improvements. Strengthen Business Operations Oversee contracts, compliance, purchasing, and vendor agreements. Ensure business practices align with university, state, and industry standards. Support procurement and pricing strategies that enhance revenue and customer value. Build and Support a High-Performing Team Directly supervise a core leadership team and foster development across the unit. Develop policies, onboarding materials, and training programs to ensure consistency and excellence. Promote a culture of collaboration, innovation, and accountability. Champion Communication & Collaboration Serve as the face of Wolfpack Outfitters in cross-campus partnerships and public-facing initiatives. Work closely with marketing teams to promote products, services, and events. Represent the university in state, regional, and national associations. Why This Role Matters Wolfpack Outfitters is a cornerstone of campus life. As Director, you will play a key role in shaping student experience, stewarding university resources, and advancing NC State's mission through smart, strategic leadership. This role is ideal for someone who blends operational savvy with a deep commitment to community. Join us in building something that matters-to our students, to our campus, and to the Wolfpack spirit.
Other Responsibilities	n/a

Qualifications

Minimum Education and Experience	Bachelor's Degree in Business Administration, Public Administration, or related business area; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
Other Required Qualifications	Demonstrated experience overseeing complex, multi-layered budgets, including forecasting and aligning expenditures with strategic priorities. Ability to analyze financial and operational data to identify trends, uncover issues, and deliver strategic, actionable insights across platforms. Proven success in anticipating and resolving operational or financial challenges through proactive planning and responsive solutions. Proven ability to actively listen and tailor communication styles to meet the needs of various audiences, ensuring clarity and supporting customer satisfaction. Ability to analyze financial data and trends, operational challenges and opportunities to provide strategic advice. Synthesize and communicate complex information clearly across multiple technology platforms. Direct supervisory experience across the full employee life cycle, including hiring, training, evaluating, and developing staff. Demonstrated ability to build and maintain professional relationships across departments and with external partners while contributing effectively as a collaborative team member within the campus community. Excellent organizational skills with a track record of leading independent projects to successful, on-time completion. Advanced skills in Google Suite or Microsoft Office include the ability to analyze data with spreadsheets, create professional documents and presentations, manage high-volume communications and calendars, and collaborate through shared drives and file permissions.
Preferred Qualifications	10 years or more of previous work experience in a high-performance retail organization, with preference given to experience in a campus auxiliary enterprise and/or hospitality organization. 5 years or more of previous upper-level retail leadership experience. Knowledge of purchasing, contract administration, accounting, marketing, and human resources policies, operating procedures, and/or best practices. Experience with retail inventory control and point-of-sale systems and reporting tools and campus financial, student information and learning management systems (e.g. NetSuite, NSPOS, SuiteCommerce Advanced, Verba Collect/Connect, PeopleSoft, Moodle) Knowledge of best practices and campus store/auxiliary service standards.
Required License(s) or Certification(s)	N/A
Valid NC Driver's License required	No
Commercial Driver's License required	No

Recruitment Dates and Special Instructions

Job Open Date	05/19/2025
Anticipated Close Date	Open Until Filled
Special Instructions to Applicants	Please include as attachments a cover letter, resume, and contact information for at least three professional references.

Position Details

Position Number	00046758
Position Type	EPS/SAAO
Full Time Equivalent (FTE) (1.0 = 40 hours/week)	1.00
Appointment	12 Month Recurring
Mandatory Designation - Adverse Weather	Mandatory - Adverse Weather
Mandatory Designation - Emergency Events	Mandatory - Fire/Explosions, Mandatory - Medical Emergencies, Mandatory - Hazardous Material Incidents, Mandatory - Transportation Accidents, Mandatory - Evacuations/Natural Hazards, Mandatory - Utilities/Infrastructure Failure, Mandatory - Threats of Violence/Terrorism/Interpersonal Emergencies
Department ID	471001 - NC State Bookstores
EEO	NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity. If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu. Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit. NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.