Analyst, Infrastructure Observability

Job Purpose

Intercontinental Exchange, Inc. (ICE) presents a unique opportunity to work with cutting-edge technology and business challenges in the financial sector. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.

This role will be part of a team of information technology professionals responsible for monitoring a global network infrastructure including offices and internet data centers. This position requires technical proficiency as well as an eager attitude, professionalism, and solid communication skills.

Responsibilities

• Build, maintain, and support a global log management and monitoring infrastructure
• Investigate network and application anomalies using logs, alarms, APM solutions, TCP/IP traces, and captures
• Document changes and author documentation on monitoring standards and practices
• Design monitoring requirements in coordination with development and operations
• Implement and support monitoring solutions across multiple datacenters
• Serve as a point of contact for monitoring across the enterprise

Knowledge and Experience

• ELK/Splunk experience
• Knowledge of Linux, Windows, Perl, PowerShell, Python, Regex
• Knowledge of SNMP and agent base monitoring solutions
• TCP/IP networking and analysis skills
• Data analysis skills and competence in MS Word and Excel
• Strong written and verbal communication skills
• Ability to multitask and work independently on multiple projects
• Minimal travel: 2-3 weeks per year, potentially international

Preferred

• BigPanda software
• Understanding of packet capture devices and architecture
• Experience with an APM solution
• Bachelor's degree, preferably in CIS, engineering, or a related discipline
• Financial industry expertise
• Change auditing and configuration management

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