Customer Care Specialist, EdAssist

Bright Horizons has been named by FORTUNE magazine numerous times as one of the "100 Best Companies to Work For" because of our warm, inclusive, casual, yet challenging work environment. Our Contact Center has also received multiple awards, including being honored a Center of Excellence and named one of the Top 50 Call Centers in North America, which says a lot for the amazing people we have working here

What you will be doing:

• Assisting client employees with tuition assistance provided by their employer.
• Maintaining a high level of energy and enthusiasm for Bright Horizons Family Solutions, its mission, values and philosophy.
• Maintaining a high-level of customer satisfactionwith both internal and external customers.
• Answering incoming calls in a timely manner as identified by service level standards.
• Meeting minimum performance standards.
• Maintaining a high-level of customer satisfaction.

Schedule

• EdAssist operates Monday through Friday from 6:00am-6:30pm MST, your schedule will take place within that timeframe.

Training

• There will be a mandatory paid classroom training starting 6/30/2025 to start your first few weeks with Bright Horizons. The classroom training will be on-site at our office in Westminster where you will be with a group of your peers learning all about Bright Horizons and the EdAssist line of business, and all about the tools you will need to be successful in this role.
• 100% of your attendance is mandatory and you will have a specific schedule until training has been completed. Training schedule will be Monday-Friday 8:00am-4:30pm.

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term disability insurance
• Short-term disability insurance

Deadline to Apply Information:

This posting is anticipated to remain open until 6/18/2025.

Our people are the heart of our company. Because we're as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.