Front Desk - Donor Site Representative

Founded in 1948, Memorial Blood Centers (MBC), operated by New York Blood Center Enterprises, is one of the largest community-based, nonprofit blood collection and distribution organizations in the United States. MBC operates 10 donor centers in Minnesota and western Wisconsin and provides blood products, accredited reference lab services, infectious disease testing, and IVF/Reproductive Medicine services to 41 area hospitals. To learn more, visit mbc.org/about-us.

Summary:

This position ensures that blood collection goals are met by checking in arriving donors and recruiting donors to our donor centers for future appointments. Acts as a site greeter, building relationships with the donors in the donor site's geographical area. Provides excellent customer service to donors and guests.

Schedule: Monday - Friday with rotating Saturday or Sunday. Typical hours vary Mon-Fri from 7am - 7pm, Sat or Sun 7am - 3:30pm

Locations: Metro Donor Centers (center locations will vary with training at St. Paul Center). Mileage beyond assigned base commute will be reimbursed.

Job Responsibilities:

Calling donors - Calls appropriate donors based on inventory needs. Understands minimum requirements for donor recruitment and donor deferral guidelines. Uses assertive communication to secure appointments. Participates in programs to increase donor base, such as cold calling to bring in new donors, lapsed donors, and frequency campaigns. Meets individual and team goals to complete a minimum number of appointments per hour, dials per hour and maintain a high percentage of donors scheduled to show up for their appointment.
1. Appointments - Scheduling, canceling, and rescheduling donor appointments. Reminds donors of upcoming appointments and places calls to donors who do not cancel or show up for their scheduled appointments.
2. Data entry - Maintains accurate donor files and fills out appropriate forms.
3. Greeter - Greets donor upon arrival, directs donor to sign in and read required pre-donation materials, and asks donor to setup their next donation appointment.
4. Assists with opening and closing duties.
5. Trainer of new and current staff - Aids in training of new and existing employees. Provides coaching and assists in problem solving for new and current staff.

The hourly rate for this position is $19.93/hr.

IBR also offers comprehensive benefits (including medical, vision, dental, paid time off, and sick days) to full and part-time employees, as well as the opportunity to participate in a 403(b)-retirement plan with a generous employer contribution.

Education:

High school diploma or equivalent

License:

Valid Driver's License

Other:

Minimum 1 year experience in telemarketing and/or customer service

Ability to organize and prioritize

Basic computer, typing skills and math skills

Excellent interpersonal communication skills

Accurate oral and written communication skills

Persuasive sales skills

Ability to read and interpret SOPs

Ability to work independently and meet deadlines

Willingness to follow direction

Problem solving abilities