Implementation Specialist, Managed Transportation (Hybrid to any of our RSC locations)

A Day in the Life: Implementation Specialist, Managed Transportation
This position can be hybrid at any of our locations (Seaford, DE; Fort Worth, TX; Kansas City, MO; Urbandale, IA; Orlando, FL; Scottsdale, AZ)

Make Logistics Smarter. Lead with Purpose. Build What's Next.

Are you someone who thrives on solving complex problems, building tailored solutions, and turning bold ideas into high-performance systems? Do you love connecting with people, streamlining technology, and driving meaningful change in the logistics world?

Trinity Logistics is looking for an Implementation Specialist to join our Managed Transportation team. In this high-impact role, you'll take ownership of TMS implementations and ongoing enhancements, guiding projects from discovery to go-live while continuously improving system adoption and performance.

This role blends project management, systems configuration, customer collaboration, and creative problem-solving-perfect for someone with deep transportation knowledge and a passion for making supply chains smarter.

What You'll Do

• Lead full-cycle TMS implementations and customer enhancements (requirements, setup, testing, go-live, post-launch)
• Define project scope, resource plans, and timelines; manage milestones and communication across stakeholders
• Facilitate discovery sessions to understand business needs and translate requirements into technical specs
• Configure and tailor MercuryGate TMS for new and existing customers
• Oversee system integrations using APIs, EDI, SFTP, and other protocols
• Perform data mapping, validation, and migration activities
• Develop and support PowerBI dashboards and reporting tools
• Create clear, concise user guides, SOPs, and training materials
• Deliver user training and post-launch support to drive adoption
• Monitor performance and resolve system issues post-deployment
• Collaborate with product teams to test and prioritize new features
• Gather customer feedback to refine processes and implement improvements
• Mentor teammates and lead cross-functional efforts for strategic accounts
• Serve as the primary point of contact for implementation and enhancement activities
• Foster long-term customer satisfaction, relationship building, and performance improvement

What We're Looking For

• 7+ years of transportation or logistics experience (3PL or freight brokerage required)
• Extensive hands-on experience with MercuryGate TMS, including configuration, DRSs, integrations, and user support
• Proficiency in DAX (Data Analysis Expressions) and Java programming required
• Deep understanding of logistics processes: carrier management, freight audit and payment, route optimization, tracking, etc.
• Bachelor's or Associate's degree preferred (but not required)
• Demonstrated ability to lead complex projects across cross-functional teams
• Strong organizational and time management skills with attention to detail
• Confident working both independently and collaboratively in fast-paced environments
• PowerBI and Advanced Microsoft Excel skills (formulas, pivot tables, charts, macros)
• Excellent written and verbal communication with ability to influence and build strong partnerships
• Strategic, solutions-oriented, and growth-focused mindset
• Ability to coordinate activities and resolve challenges using diplomacy and decision-making
• Passion for delivering results and living Trinity's Core Values

Our Core Values

At Trinity, we don't just talk values-we live them:

• Personal. Service. Excellence. We share a passion for serving others and take extreme ownership of creating the best possible experience.
• Make it Happen. With integrity we are persistent in overcoming obstacles, delivering beyond expectations.
• We, Not Me. Through listening and collaboration, we selflessly solve problems to create success.

Why Join Trinity?

At Trinity, we don't just implement systems-we empower smarter logistics. You'll be part of a culture that values ideas, supports growth, and celebrates people. If you're ready to roll up your sleeves, own big projects, and make an impact across the supply chain, we'd love to hear from you.

Your Future with Trinity: Are We What You're Looking For?

• Laid-back dress code - yes, jeans are welcome!
• Comprehensive benefits package: medical, dental, vision, wellness programs
• Tuition reimbursement and team member discount programs
• 401(k) with 100% company match up to 6%
• Generous PTO and paid holidays
• Team-building events and community involvement through the Trinity Foundation
• Strong emphasis on career growth and internal promotions

Work Environment & Eligibility

• Hybrid to any RSC location; remote by exception
• Office environment with occasional lifting (up to 20 lbs)
• Must be able to communicate effectively and work collaboratively with diverse stakeholders

EEO STATEMENT:
Trinity Logistics, Inc. is an Equal Opportunity Employer. All Team Members and applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or any status protected by state or federal law.