Business Office Manager

$22.40 - $33.60 / hour

Business Office Manager
Location: Elderwood at North Creek - North Creek, NY
Job Type: Full-Time
Pay Range: $22.40 - $33.60 / hour (based on experience and qualifications)

Join our team at Elderwood at North Creek, a leading long-term care facility in North Creek, NY!

At Elderwood at North Creek, we take pride in providing high-quality, personalized care to our residents in a warm and supportive environment. As a Business Office Manager, you'll play a vital role in maintaining financial accuracy, providing resident support, and guiding the administrative team.

Why Elderwood at North Creek?

A collaborative, supportive, and welcoming on-site team

• Leadership that values your experience and encourages your growth

• A workplace culture built on compassion, dignity, and respect

Preview of Elderwood Benefits:

• Full suite of health benefits - Medical, Dental, Vision

• Paid Time Off (PTO) & Holiday Package

• Tuition Assistance Program - invest in your future while you work

• Gas Allowance Stipend Program

• Employee Referral Bonus Program

• Career development and advancement opportunities

Position Overview:

As the Business Office Manager, you'll lead and manage the financial and administrative operations of the facility, including billing and collections, Medicaid coordination, insurance reimbursement, resident trust accounts, and business office staff supervision. You'll also work closely with residents and families to ensure financial transparency and support.

Make a meaningful impact every day. Apply today and become part of a team that values professionalism, compassion, and a commitment to resident care at Elderwood at North Creek.

Key Responsibilities:

Billing & Financial Operations:

• Manage billing and collections for private pay, Medicaid, Medicare, and third-party insurance

• Perform bank reconciliations, monitor petty cash and dietary deposits, and reconcile resident trust accounts

• Complete month-end close, prepare financial reports, and support year-end audits

• Submit claims and follow through the AR and reimbursement cycle to ensure accurate and timely payments

Resident Financial Support:

• Assist residents and families with understanding billing and payment processes

• Guide families through Medicaid applications and eligibility requirements; communicate with county caseworkers

• Provide coverage updates, respond to financial inquiries, and prepare account rebates upon discharge

• Process admissions, discharges, and maintain up-to-date financial and system records

Administrative & Team Leadership:

• Supervise Business Office Clerk and/or Receptionist staff (if applicable)

• Ensure accurate entry of census data, account changes, and ancillary charges

• Oversee aging reports, collection efforts, and cash posting processes

• Provide guidance to other Business Office Coordinators under the direction of the Sr. Director of Revenue Cycle Management

Qualifications:

• High school diploma or equivalent

• Minimum 5 years of experience in a business office setting (ideally in a SNF, assisted living, physician group, or other healthcare environment)

• Previous supervisory experience required

• Working knowledge of Medicaid programs, including at least 1 year of experience in the Medicaid application process and eligibility requirements

• Familiarity with office machines, computer systems, and financial software

• Ability to read, write, speak, and understand English at an intermediate or advanced level to effectively communicate with residents, coworkers, visitors, and supervisors

• Ability to provide support and guidance to other Business Office Coordinators as needed, under the direction of the Sr. Director of Revenue Cycle Management

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.