Senior Property Manager

• Responsible for the financial performance of the assets within assigned portfolio
• Research, prepare and implement annual budgets including revenue, operating expenses and capital expenditures for building improvements
• Reforecast operating expenses and prepare accruals on a monthly basis
• Manage, supervise, and professionally develop department personnel
• Review all invoices and submit for payment in a manner which maximizes Highwoods operating income
• Assist with property acquisition and dispositions as needed
• Develop and implement ideas to reduce operating expenses
• Administer preventative maintenance programs
• Negotiate and manage vendor contracts within assigned portfolio
• Conduct regular property inspections to prevent problems/identify opportunities in accordance with department policy
• Adhere to company, division and department policies and procedures and ensure property compliance with codes, regulations and governmental agency directives
• Review and monitor daily work order report and weekly outstanding work order report
• Initiate and/or manage customer billings and assist with collection process
• Coordinate customer move-ins (i.e. welcome packages, etc.) and move-outs to promote customer relations and protect the property
• Assure optimal functioning of building systems (example, HVAC, fire/life safety, elevators and security systems)
• Review and provide explanations for monthly operating expense variances
• Review and understand leases related to assigned portfolio
• Be available as needed to perform on-call duties and maintain a status of active communication
• Distribute annual customer surveys and implement response plan based on survey results
• Attend and follow up on all customer move in and move out punch list inspections
• Adhere to OSHA requirements related to assigned portfolio

Requirements:

• Effective organization, time management, written and oral communication skills.
• Demonstrated leadership/management skills.
• Strong interpersonal skills, detail-oriented and analytical
• Must be able to demonstrate proficiency and understanding of Building and Tenant Improvement Construction Projects, operating expense gross-ups, accruals, preventative maintenance scheduling, measurement of rentable vs. usable square footage
• Computer proficiency MS Office and Internet.
• Certified Property Manager designation or candidate, or RPA designation preferred

Education/Experience:

• Proactive attitude and a genuine passion for delivering exceptional customer experiences.
• Bachelors Degree or equivalent experience
• 7-10 years experience in full service commercial property management
• Proven record of providing excellent internal and external customer service
• Budgeting/reporting experience
• Demonstrated experience with property acquisition and/or new property start-up
• Proven experience managing capital improvement projects

Physical Requirements:

This job operates in a professional office environment as well as throughout a variety of properties. May be exposed to construction sites and various weather conditions. This role routinely uses standard office equipment such as computers, phones, scanners, and video conferencing equipment.

Work Environment:

While performing the duties of this job, the employee is regularly required to talk, hear, see, sit, stand, and walk for prolonged periods of time; use hands to finger, handle and feel; and reach with hands and arms. The employee may occasionally need to climb, balance, bend, and crouch. Must be able to inspect all areas of the properties, including the roof. The employee may occasionally lift, push, or pull up to 25 pounds. Ability to read, understand and to communicate information and ideas clearly in writing and orally required.