Cisco SmartNet/SaaS Renewal Specialist

THE HIGH LEVEL

The Cisco SmartNet/SaaS Renewal Specialist is responsible for leading the end-to-end management of Cisco SmartNet & SaaS support contract renewals. This includes ownership of the renewal pipeline, proactive customer engagement, quoting, and ensuring timely renewals to maintain uninterrupted Cisco support. The ideal candidate is detail-oriented, customer-focused, and experienced in Cisco tools and lifecycle programs.

WHAT SUCCESS LOOKS LIKE?

• Customer Relationship Management: Focuses on cultivating strong relationships with customers, listening to their needs and guiding them towards success.
• Communication Skills: Excellent verbal and written skills are crucial to effectively convey complex info to non-technical customers.
• Adaptive Problem-Solving: A drive to take on challenges and addressing customer pain points with innovative solutions, adapting seamlessly to evolving needs and dynamic market changes.
• Project Management: Multitaskers and juggle various projects while making our customers satisfied and impressing all parties involved.
• Customer Advocacy: Provides valuable feedback for improvement and makes sure all stakeholder voices are heard.

WHAT YOU'LL BE DOING

• Own and manage the Cisco SmartNet/Saas renewal lifecycle across dedicated customers and verticals.
• Generate renewal quotes using Cisco CCW-R and collaborate with Cisco and distribution partners.
• Proactively notify Account Manager of upcoming expirations and guide them through renewal options.
• Work closely with sales, customer success, and finance to ensure accurate billing and coverage.
• Identify upsell or consolidation opportunities during the renewal cycle.
• Monitor contract accuracy and co-terming opportunities to reduce operational friction.
• Maintain strong relationships with Cisco reps and distributors to resolve pricing or contract issues.
• Manage contract documentation, customer records, and compliance with internal policies.

YOUR VALUE PROP FOR OUR TEAM

• Cisco certifications (e.g., Cisco Renewals Specialist, or CSM certifications).
• Experience working for a Cisco partner or reseller.
• Background in contract lifecycle management or renewals operations.
• 8-10 years of experience in Cisco SmartNet renewals, quoting, or contract management.
• Strong understanding of Cisco's SmartNet support offerings, coverage SKUs, and service levels.
• Hands-on experience with Cisco tools, including CCW-R, Lifecycle Advantage, PXP; SAMT, etc.
• Familiarity with Cisco distributors and renewal programs (Incentives, CSPP, etc.).
• Excellent communication and customer service skills.
• Proficiency in Excel

TRAVEL REQUIREMENTS

This position is remote and requires 10-20% travel.

WHY YOU'LL LOVE IT!

• Collaborative Environment: Collaboration isn't a buzzword, it's the key to our success. You'll seamlessly collaborate with our Engineering, Chief Technology Office, Chief Strategy Office, Sales and Marketing teams for precise alignment and propelling opportunities towards excellence.
• Integrity: Ethical standards are non-negotiable at Iron Bow. Upholding honesty and authenticity in every client interaction cements our reputation as a trustworthy partner.
• Transformation: Join us in redesigning the customer and employee experience, for unparalleled success.
• Thriving Culture: Our company culture isn't just about work; it's about promoting an environment where innovation flourishes, ideas are heard, and growth is supported. We value diversity, creativity, and foster an atmosphere that fuels your professional journey.
• Impactful Work: You'll be part of meaningful projects that make a difference.
• Innovation and Excellence: We're at the forefront of our industry, pushing boundaries and forward-thinking initiatives.
• Flexibility & Autonomy: We encourage our team members to excel and make decisions.
• Resources: Access the tools and support needed to succeed, we're heavily invested!
• Rewards, Recognition & Exceptional Leadership: Best of all, our compensation plans are designed to reward & motivate. And our leaders are there to provide expert guidance for your growth and success.

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