Mental Health Customer Service Rep III (Remote)

The Patient Advocate III will be on the front lines and will act as the face of the organization for our customers including clinics, physicians, medical staff, and patients. The Patient Advocate III will handle a variety of complex inbound and outbound inquiries to assist and empathize with our customers.

Responsible for coordinating testing services for patients by:

1. Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
2. Working with healthcare providers to complete the required documentation and sample submission.
3. Confirming insurance eligibility and benefit levels.
4. Communicating with patients to explain insurance coverage benefits and test information including process and turnaround time.
5. Employee will be on the phone approximately 60-80% of the time.
6. Independently manage assigned work and meet production and quality metrics.
7. Be the hub across all departments: work with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.
8. Participate in projects that extend beyond your day-to-day to stretch you to think outside the box or explore new aspects of Myriad or our customers' experience.
9. Acting as a resource for the staff, regarding technical questions or issues in specific area.
10. Taking an active role in improving process by use of metric measurements. Provides recommendations for new metrics or retirement of historical metrics.
11. Participate in the Quality Assurance plan.
12. Comply with applicable CLIA and HIPAA regulations.

1. High School diploma or equivalent required with at least 3 years of relevant experience, or associate or bachelor's degree with at least 3 years of relevant experience.
2. At least 1 year as a PA II or equivalent.
3. Fluent in Spanish is preferred/encouraged
4. Excellent interpersonal and communication skills.
5. Preference given to higher net typing speed applicants.
6. Excellent listening, transcribing, and self-review skills.
7. PC experience, including familiarity with Excel, Word, Internet, and e-mail.
8. Able to manage several tasks simultaneously, often under pressure.
9. Excellent organizational and task management skills and professional judgment.
10. Enjoys problem solving and identifying patterns.
11. Hardworking individual who loves working on a team and supporting others.

Physical Requirements

Lifting Requirements -sedentary work or exerting up to 10 pounds of force occasionally. Physical Requirements -stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching. Use of equipment and tools necessary to perform essential job functions.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.