Invoice Corrections Specialist

Invoice Corrections Specialist
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

A Brief Overview
The Invoice Corrections Specialist is responsible for expediting the resolution of unbillable invoices by providing guidance to the field and obtaining information from customers, agents, commercial clients, and third party administrators.

What you will do

• Hourly rate: $18.00/hour
• Schedule: Training will be on-site for at least 90 days // Scheduled Hours: 8:00 AM - 5:00 PM EST, Monday through Friday
• Manages resolution of individually assigned invoice corrections. Researches information through Mainframe and Sv2 applications, email, and outbound phone calls. Works with the Billing, Commercial and Client Services teams for information verification, edit changes or account updates.
• Receives high volume weekly calls from the field regarding the daily Invoice Corrections list and customer accounts. Provides shops with guidance on resolving unbillable invoices and meeting complex client requirements
• Educates shops about company billing/invoicing procedures and helps shops with questions regarding GTS and SV2 and manages Special Collections process to help shops invoice orders for which they have been unable to collect payment
• Other duties assigned by management.

Education Qualifications

• High School Diploma Required

Experience Qualifications

• 1-3 years Required
• 1-3 years experience working in a high-volume phone call atmosphere Preferred

Skills and Abilities

• Knowledge of Microsoft Office and ability to type at least 30 WPM
• Microsoft Word
• Microsoft Access
• Microsoft Excel
• Microsoft PowerPoint

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

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