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ADRC Professional

Milwaukee County
$23.03 - $
paid time off, tuition reimbursement
United States, Wisconsin, Milwaukee
Jul 08, 2025
Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For application inquiries please contact careers@milwaukeecountywi.gov.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date: July 21st, 2025, or upon receipt of the first 50 applicant submissions

ADRC Professional - Options Counseling

Aging and Disability Resource Center

Hourly Pay Range: $23.03 - $31.61

Job Summary: The Aging and Disability Resource Center (ADRC) of Milwaukee County Department of Health & Human Services provides free information and assistance regarding community resources and services for adults. This position is responsible for providing options counseling, enrollment/disenrollment counseling, long-term care program eligibility determination and advocacy to the public, specifically older adults, adults with disabilities, and youth aged 17 years and 6 months, within the scope of the Aging & Disability Resource Center.

Job Duties:



  • Create a positive, courteous environment, and deliver great customer service to customers, colleagues, and Milwaukee County residents. Strive to meet customer satisfaction of ADRC services to allow the community to age in place.
  • Meet with customers including their families, caregivers, and partner agencies in their homes, community, or facility where they reside to assess the customer's current situation, goals, and needs.
  • Educate customers about Publicly Funded Adult Long-Term Care programs and any additional resources to meet their needs
  • Conduct assessments in the customer's current residence relating to Activities of Daily Living and Instrumental Activities of Daily Living. Record findings in Gateway/FSIA system within state guidelines to determine functional eligibility for the Long-Term Care programs. Research and include medical records as they relate to functional deficits.


  • Assess Medicaid eligibility for every case. Educate customers regarding the financial and non-financial eligibility requirements for the Long-Term Care programs.


  • Assist customers with enrollment or disenrollment from the Long-Term Care programs
  • Provide short-term case management services for assigned ongoing caseload, including phone and face-to-face contact.
  • Maintain confidential detailed documentation for each customer interaction in the case management system and update records as needed.
  • Participate in internal and external work groups, improvement projects, county initiatives, and outreach events/activities.
  • Contribute to best practice discussions regarding processes, case consultation, and services.
  • Attend trainings and maintain knowledge of state instructions.


  • Perform all other duties as assigned.


Minimum Qualifications:



  • A current resident of Wisconsin
  • A valid Wisconsin driver's license and reliable insured personal vehicle; both to be maintained throughout employment (use of your personal vehicle and travel throughout Milwaukee County is required)
  • Able and willing to travel 35% of work time
  • Bachelor's degree in social work or a closely related field from an accredited college or university
  • At least one (1) year of experience working in the Human Services and/or Social Services field
  • At least one (1) year of experience working with adults with disabilities or older adults
  • Must achieve Long-Term Care Functional Screen (LTCFS) certification within one (1) month of employment and maintain certification with satisfactory quality reviews. Note: Ongoing certification is required by passing biennial examination.
  • Must achieve Options Counseling Standards certification within two (2) months of employment. Note: Ongoing certification is based on state regulations
  • Intermediate knowledge of Microsoft Office Suite (Teams, Word, Excel)
  • This is a hybrid position with required rotational office coverage



Preferred Qualifications:

  • Intermediate experience with CARES, ForwardHealth, FSIA, and case management system
  • Experience in conducting comprehensive screen assessments
  • Experience managing a caseload and knowledge about Medicaid/state benefits
  • Advanced time management and organizational skillset



Why Milwaukee County?

  • Dental, vision, and a comparable PPO medical plan
  • Pension that provides retirees with a guaranteed annuity benefit for life
  • Prior Public Service Recognition, Public Service Loan Forgiveness Program & Tuition Reimbursement
  • Paid Time off, 12 Holidays, 3 personal days



Knowledge, Skills, and Abilities: Knowledge of federal, state and local laws and programs relating to social services of the target populations, community resources and services available to target populations. Skills needed for success in this role include customer focus, excellent verbal communication skills, patience, ability to write succinctly, professionalism, critical thinking, and being accountable. ADRC Professionals must have the ability to work collaboratively with other units and organizations within and throughout the county. Proficient in data collection, analysis and in the use of general office equipment.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.

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