RN, Care Delivery Supervisor (OBGYN)

HealthPartners is currently hiring an RN, Care Delivery Supervisor in our OBGYN department. The Supervisor plays a key leadership role in overseeing and coordinating daily clinic operations, with a strong emphasis on patient care and ancillary services. This position works in close partnership with a Business Systems Supervisor and collaborates extensively with both operational and clinical leaders to ensure seamless service delivery across multiple sites.

Reporting to a Specialty Operations Manager, the Supervisor leads a diverse team of 54 staff members, including three (3) RN Leads. The team is composed of Registered Nurses (RNs), Social Workers, Medical Assistants (MAs), Licensed Practical Nurses (LPNs), Emergency Medical Technicians (EMTs), Certified Nursing Assistants (CNAs), and Sterilization Technicians. This role supports multiple locations, including the Health Center for Women in St. Paul, the West End clinic in St. Louis Park, the Bloomington site, and the remote Healthy Beginnings Team.

Required Qualifications:

• Graduate of a Bachelor of Sciences or Arts degree program or health related field or six years of full time clinical nursing experience.
• Current RN licensure in Minnesota
• Current RN licensure in Wisconsin within two months of hire
• Two (2) years of staff supervisory experience
• Two (2) years of leadership/management experience with a health care team
• Demonstrated organizational skills.
• Demonstrated critical thinking skills.
• Demonstrated effective project management skills.
• Ability to manage resources and staff with budget requirements.
• Strong written and oral communication skills
• Strong analytical skills
• Basic computer knowledge and ability
• Customer service experience demonstrated strength in communication skills in dealing with patient/public contacts.
• Ability to lead, mentor and motivate employees.
• Ability to understand, implement and monitor care improvement, patient service and access data and processes.

Preferred Qualifications:

• Previous OB/Gyn experience
• Previous leadership experience
• Experience facilitating departmental/team culture change

Hours/Location:

• M-F; Days
• This is an onsite position primarily based at the Health Center for Women in St. Paul, with occasional travel- approximately 1-2 times per month or as needed-to HealthPartners' St. Louis Park and Bloomington locations.

Responsibilities:

• Responsible for the supervision of staff, including having the authority to hire, transfer, lay off, promote, discipline and discharge, train, reward, and review performance of employees. Ensures compliance to organizational and departmental policies and procedures.
• Patient Service:
  
  
  
  • Acts as an effective, consistent role model of Service Excellence; exemplifying courtesy, compassion, and responsiveness to all customers.
  • Demonstrates that the patient is put first at every opportunity.
  • Talks "service" routinely in order to reinforce a service orientation mind-set.
  • Looks for instances of missed opportunities in which employees could have better met customer needs; constructively brings such to their attention and coaches on ways to improve.
  • Identifies training and staff development needs for employees as related to service skills.
  • Holds self and employees accountable for meeting high standards of service toward all customers.
  • Understands and accepts the philosophy that customer complaints and feedback are gifts to our organization.
  • Actively listens to patients/member/families who have concerns about their care of service, seeking to understand each situation through the eyes of the patient.
  • Documents such concerns and ensures that appropriate investigation and responses occur.
  • Identifies trends affecting patient satisfaction and works with the local clinic or the larger HPMG and Clinics to resolve such trends.
  • Works with staff and other supervisors to identify opportunities to improve patient satisfaction.
  • Includes patient satisfaction discussion at staff meetings, reviewing patient feedback with staff and setting improvement priorities.
  • Cooperates and collaborates with the HPMG and Clinics leadership regarding the rollout of service excellence initiatives.
  
  
• Quality and Data:
  
  
  
  • Works in collaboration with other clinic supervisors, providers, front-line staff, and organizational departments to design, implement and evaluate care delivery initiatives.
  • Use quality management tools and measurements to monitor standards, processes, and outcomes of care.
  • Works in collaboration with other clinic supervisors, providers, front-line staff, and organizational departments to review and interpret quality management data feedback and then make appropriate changes to improve outcomes of care.
  • Facilitates meetings in the clinic to gather input and provide feedback to other clinic supervisors, providers and front-line staff regarding care initiatives and outcomes of care.
  • Actively participates in the creation, update and ongoing testing of business continuity and disaster recovery planning and preparation.
  
  
• Financial:
  
  
  
  • Plans, develops, and monitors the budget for their area of responsibility.
  • Collaborates with the Manager, Chief of Professional Services, and other supervisors to ensure optimal revenue capture.
  • Authorizes expenditures for their area of responsibility.
  • Acts as a responsible steward of resources including time, materials, supplies and property.
  
  
• Job Functions Specific to this Position:
  
  
  
  • Medical supplies
  • Medical equipment
  • Sterilization processes
  • Ancillary staff services/staff
  • Local 113 expert
  • Other jobs assigned.