Mail Services Lead

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Position Summary:

The Mail Services Associate Lead is responsible for overseeing and performing daily mail center operations, including the handling, sorting, delivery, and shipment of materials. This lead role combines hands-on execution with leadership responsibilities to ensure timely and accurate mail services, while maintaining high levels of customer service and operational compliance.

Key Responsibilities:

Mail Handling & Distribution:

• Receive, review, log, and process incoming mail and packages.
• Sort and categorize materials according to established methods.
• Pick up and deliver materials across departments, ensuring timely and accurate distribution.
• Deliver office supplies, copy paper, and other items as needed.
• Inspect all deliveries for suspicious or hazardous contents, following safety protocols.
• Prepare and process outbound shipments using carrier systems (e.g., UPS, FedEx).
• Operate mail or hand carts to transport materials safely.

Administrative & Reporting:

• Enter data into tracking logs and maintain accurate records of daily activities.
• Process service requests and work orders using appropriate systems.
• Monitor and manage mailroom supplies and report inventory needs.

Team Support & Leadership:

• Lead by example and support team members in daily mail center functions.
• Provide training and cross-training to staff as needed.
• Step in to perform duties in other roles during absences or as directed by management.
• Ensure all activities are completed in compliance with safety and operational procedures.

Qualifications:

• High school diploma or equivalent (GED) required.
• 2-5 years of experience in mail services or office services preferred.
• 1-3 years of experience using Microsoft Office (Excel, Word, Outlook).
• Excellent verbal and written communication skills.
• Strong customer service orientation with a "can-do" attitude.
• Ability to work independently and collaboratively in a fast-paced environment.
• High attention to detail and strong organizational skills.
• Able to lift up to 50 pounds and operate mail handling equipment.

Key Competencies:

• Dependability and professionalism.
• Flexibility and ability to adapt to shifting priorities.
• Proactive approach to problem-solving and process improvement.
• Commitment to safety protocols and confidentiality.