Program Manager

At Netsmart, improving care delivery isn't just our aspiration, it's our passion!

For more than 50 years, we've been a healthcare software company developing technology and providing services in the behavioral health, human services, and post-acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Program Manager - Managed Services (Consulting)

We're growing our Managed Services: Consulting team and looking for a Program Manager to help lead post-go-live support for our clients through Application Managed Services (AMS). In this role, you'll ensure the ongoing success of large-scale systems by managing enhancements like forms, reports, workflows, and performance optimizations-essentially the "care and feeding" of the application after implementation.

You'll work across multiple clients and projects, so strong multitasking skills and experience in both project and client management are key. We're looking for someone who can lead initiatives, navigate ambiguity, and communicate effectively within a matrixed team environment.

Key Responsibilities

• Design, develop, and manage internal and external programs to deliver business-aligned outcomes.

• Consult with stakeholders to understand program requirements and assess program success

• Research and apply best practice methodologies in program development and execution and managing program components

• Accountable for completion of program tasks and deliverables, development of business processes to meet program objectives

• Manage cross functional groups and business stakeholders to ensure program deliverables are met

• Monitor and report program performance against defined goals and objectives

Requirements

• Bachelor's degree or equivalent relevant work experience

• At least 4 years of experience with program administration, program development or program management

• At least 2 years of experience managing financial budgets and/or accounting tasks

• Ability to anticipate and balance the needs of multiple stakeholders

• Ability to secure and deploy resources effectively and efficiently

• Ability to plan and prioritize work to meet commitments aligned with organizational goals

Preferred

• Financial EMR experience (RCM, Billing)

• Familiarity with solution architecture in myAvatar.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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