New

Clinic Services Representative I

Rutgers University

medical insurance, life insurance

United States, New Jersey, New Brunswick

Jul 08, 2025

Position Details

Position Information

Recruitment/Posting Title	Clinic Services Representative I
Job Category	Staff & Executive - Healthcare
Department	RWJ-Medicine-Gastroenterology-Meb
Overview	New Jersey's academic health center, Rutgers Biomedical and Health Sciences ( RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers University-New Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research. Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the state-at Rutgers University-New Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates. Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.
Posting Summary	Rutgers, The State University of New Jersey, is seeking a Clinic Services Representative I for the department of Medicine at the Robert Wood Johnson Medical School. Performs a variety of billing and collection duties in support of clinic and/or business operations. Provides guidance and leadership to Clinic Services Representatives II at a variety of clinic sites, as needed. Functions as a senior staff member handling more complex issues and problems. Among the key duties of the position are the following: Acts as the first point of contact with patients to resolve basic inquiries, involving insurance companies and third party companies relating to billing, insurance payments, payment arrangements, etc. Collects co-payments or self-pay balances from patients. Researches complex billing issues and consults with management for resolution in accordance with established guidelines. Verifies and updates patient demographic, insurance and other information by utilizing various database systems (e.g., PATCOM, WebMD, IDX, Navinet, etc.) Responsible for patient registration, check-out, and/or charge entry transactions. Monitors accuracy of billing records and assists in auditing of same, as required. Ensures that information provided to patients, co-workers, insurance companies, etc. is accurate and current. Works effectively as a team member, offering support, making suggestions, accepting change and handling stress in an appropriate manner. Acts as a floater by working in varied clinic or back end assignments, as required by business and operational needs.
FLSA	Nonexempt
Grade	185
Salary Details	A range of $27.63 - $28.97 per hour.
Minimum Salary	27.630
Mid Range Salary	28.130
Maximum Salary	28.970
Offer Information	The final salary offer may be determined by several factors, including, but not limited to, the candidate's qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university's broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.
Benefits	Rutgers offers a comprehensive benefits package to eligible employees, based on position, which includes: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits Life insurance coverage Employee discounts programs For detailed information on benefits and eligibility, please visit: http://uhr.rutgers.edu/benefits/benefits-overview.
Position Status	Full Time
Working Hours (per week)	40
Standard Hours	40.00
Daily Work Shift
Work Arrangement	This position requires a fully on-site work arrangement.
Union Description	Teamsters 97
Payroll Designation	PeopleSoft
Seniority Unit
Terms of Appointment	Staff - 12 month
Position Pension Eligibility	PERS

Qualifications

Minimum Education and Experience	Three (3) years of progressively responsible clerical experience required, of which at least one (1) year must have been in a business setting involving billing and collection or medical insurance activities.
Certifications/Licenses
Required Knowledge, Skills, and Abilities	Prior experience accessing and retrieving information from a computer database required. ICD9 and CPT coding knowledge required. Demonstrated proficiency with billing and collection software required. Demonstrated quantitative orientation and strong background in financial transactions and record keeping required. Ability to understand and follow oral and written instructions required. Ability to work in a stressful environment while maintaining a professional demeanor and maintain a high-level of customer service orientation required.
Preferred Qualifications	Prior experience in a physician's office or medical setting preferred for clinic based assignments. Familiarity with medical terminology preferred.
Equipment Utilized
Physical Demands and Work Environment	PHYSICAL DEMANDS: Standing, sitting, walking, talking and hearing. No special vision requirements. Lifting up to 25lbs. WORK ENVIRONMENT: Office environment. Moderate noise.
Special Conditions

Posting Details

Posting Number	25ST1484
Posting Open Date	07/08/2025
Special Instructions to Applicants
Regional Campus	Rutgers Biomedical and Health Sciences (RBHS)
Home Location Campus	Rutgers University - New Brunswick
City	New Brunswick
State	NJ
Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement