Community Program Liaison

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936. For application inquiries please contact careers@milwaukeecountywi.gov.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Community Program Liaison

Behavioral Health Services (BHS)

Hourly Pay Range: $26.61 - $39.91

Closing Date: 7/17/2025 or upon receipt of the first 50 applications

Job Summary: The Community Program Liaison manages ongoing services by Community Access to Recovery Services (CARS) to ensure that appropriate and quality care is provided to the consumer. This position will assist with authorization requests and ongoing interagency relations with Managed Care Organizations for Community Support Program (CSP) and residential levels of care.

Essential Responsibilities:

• Sustain the ongoing process of tracking, requesting, and obtaining authorization requests from Managed Care Organizations for Community Support Program services being provided.
• Serve as a subject matter expert and liaison between contracted CARS providers, the BHS fiscal department, and Managed Care Organizations to ensure seamless services for consumers and timely payment for services rendered.
• Work closely with programmatic leadership to participate in Utilization Management and Review activities to ensure clients are receiving the right level of care, for the right amount of time, and are referred to other services and/or discharged as needed.
• Develop, coordinate, and participate in measures to monitor quality of services provided by the CARS community-based programs, including audits and review of documentation to match Medicaid requirements.
• As needed, provide telephonic support to clients and/or natural supports who are receiving services or seeking to be in services. As needed, attend clinical staffings and meetings with other system partners who may also be serving our client base.
• Assist program leadership in organizing, attending, and running provider meetings that are held on both a routine and ad hoc basis for programmatic oversight, collaboration, and training.
• Perform all other duties as assigned.

Minimum Requirements:

• Current resident of Wisconsin.
• Possession of a Bachelor's Degree or higher from an accredited college or university.
• At least one (1) year of professional experience with mental health and/or substance use disorders.
• Knowledge of Wisconsin Medicaid Long-Term Care programs, including Family Care, Family Care Partnership, and IRIS.
• Knowledge of federal, state, and county regulations related to the provision of behavioral health services, including Community Support Program and mental health residential programming.

Preferred Qualifications:

• Possession of a Bachelor's Degree or higher in Psychology, Social Work, Registered Nursing, or Occupational Therapy.

NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.