Patient Registrar

Presbyterian Healthcare Services is hiring a Registrar to manage patient accounts, verify demographic information, prevent duplicate records, and provide excellent customer service.

Type of Opportunity: Full Time

FTE: .90 (36 hours)

Exempt: No

Work Schedule: 12 hour days M,T,W

Location: Presbyterian Espanola Hospital

We're all about well-being, starting with yours.

How you grow, learn, and thrive matters here.

This position is eligible for the Northern New Mexico differential of $4.00 per hour. (This differential may be adjusted or discontinued based on business requirements.)

High school diploma or GED.
• One to two years customer service experience.

• Deliver exceptional patient and family experiences using CARES, AIDET, and EPE tools

• Adapt communication to individual personalities while ensuring compliance and safety

• Resolve patient complaints promptly with empathetic language and first-line solutions

• Maintain clean, comfortable waiting areas and keep patients informed of delays

• Register patients accurately via kiosks, capturing critical demographic and insurance data

• Validate eligibility, estimate costs, and explain consent forms and billing practices

• Manage appointment scheduling, monitor daily schedules, handle no-shows, and assist late arrivals

• Support pre-registration and ongoing patient relations before, during, and after visits

• Ensure financial accuracy and compliance, collect payments, and facilitate authorizations and referrals

• Route accurate phone messages and assist with medical record releases and scanning workflows

• Guide patients through paperwork processes like prescriptions and disability forms

• Respond to distressed patients, maintain safe and orderly spaces, and report safety issues

• Execute quality tasks like result letters and appointment reminders

• Embody CARES values-Collaborate, Accountable, Respect, Engage, Serve-in all interactions

We're all about well-being, starting with yours.
Presbyterian employees have access to a fun, engaging and unique wellness program, including free on-site and community-based gyms, nutrition coaching and classes, mindfulness and meditation resources, wellness challenges and more.

Learn more about our employee benefits.

About Presbyterian Healthcare Services
Presbyterian exists to improve the health of patients, members and the communities we serve. We are a locally owned, not-for-profit healthcare system comprised of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 13,000 employees - including more than 1,200 providers and nearly 3,500 nurses.

Our health plan serves more than 640,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans.

AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses.