Senior Business Systems Analyst

Join a Great Place to Work Certified Company! Consumers Credit Union (CCU) is hiring a Senior Business Systems Analyst to join our Enterprise Systems team!

As a Senior Business Systems Analyst, you'll serve as a key liaison between business teams, IT, and vendors ensuring our systems are running smoothly, efficiently, and securely. You won't just maintain systems; you'll make them better. This is a great opportunity for someone who enjoys solving puzzles and helping turn big ideas and user needs into smart, scalable solutions.

Location: Lake Forest, Illinois (hybrid/flexible work schedule, 2-3 days/month onsite). Local Northern IL/Southeast WI candidates only!

What you'll do:

• Partner with business units to design, implement, and improve system solutions aligned with CCU's technology strategy.
• Serve as a liaison between users and vendors, educating stakeholders on system capabilities and enhancements.
• Manage system support for applications such as SharePoint, Creatio (CRM), and Fiserv suite of applications by analyzing tickets, providing technical assistance, and delivering creative, effective resolutions.
• Lead system upgrades and maintenance, ensuring vendor capabilities align with business needs; recommend and document enhancements.
• Review release notes and new features to assess benefits and tradeoffs between usability and performance.
• Gather and document requirements for system changes, enhancements, and incident resolution.
• Support testing efforts by conducting unit tests and supporting user acceptance testing (UAT).
• Stay on top of timelines, dependencies, and project issues, ensuring successful and timely delivery.
• Maintain clear, current system documentation and identify when new procedures are needed.

Qualifications:

• Associate Degree in Information Systems, Technology or Related
• 2+ years' experience in Business Analyst or related in a financial institution
• Experience In Lieu of Education:
  
  
  
  • 5+ years' experience as a Business System Analyst or related experience with administrating similar products or systems - Minimum
  
  
  
  
• Experience with SharePoint, CRM (Creatio preferred), Fiserv suite of applications (Nautilus, DNA, etc.), and other applications.
• Experience with desktop and server operating systems, familiarity with technical logs, SQL, Automation or job scheduling system, and Microsoft applications desired.
• Troubleshooting skills and high problem-solving abilities.
• Strong written and verbal skills to communicate with cross-functional colleagues and vendors.

Compensation:

The salary range for this role is $78,198 to $125,114 per year. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers

About CCU

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4 billion in assets and serves more than 260,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.