Director Community Relations & Financial Wellness

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Consumers Credit Union (CCU) is looking for a dynamic and mission-driven Director of Community Relations and Financial Wellness to lead our efforts in engaging with our communities and elevating financial wellness across our membership and beyond.

Location: Lake Forest, Illinois (hybrid/flexible work schedule, 2-3 days/week onsite)

About the Role:

At CCU, we believe in doing well by doing good. As the Director of Community Relations and Financial Wellness, you'll design and lead strategies that strengthen our community presence and bring meaningful financial education to those we serve. You'll manage partnerships, create scalable programming, and drive impact through collaboration with internal teams and community organizations.

Key Responsibilities:

• Build and lead a scalable, data-informed community engagement and financial wellness framework.
• Represent CCU at key events, meetings, and forums.
• Partner with branch leaders and chambers of commerce to identify community influencers and expand our reach.
• Design and deliver engaging financial literacy programs and workshops.
• Lead development of educational materials and evaluate program success.
• Scale internal and external financial wellness initiatives through digital platforms.
• Oversee partnerships with community organizations and financial wellness vendors.
• Strategically align sponsorships and charitable giving with CCU's mission.
• Serve as the liaison to the Community Reinvestment Act (CRA) Committee and manage related tracking and reporting.
• Lead, coach, and develop a passionate team of 4 employees. Plan and direct the work of the team to meet functional and individual objectives.
• Collaborate across departments, including Marketing, Branch Administration, Talent Acquisition, and Executive Leadership.
• Provide strategic updates and reporting to senior leadership.

What We're Looking For:

• Bachelor's degree in business, finance, public relations, or a related field - preferred
• 4+ years' experience in community relations, public relations, or related. Financial Services preferred
• 6+ years' experience in people leadership
• Bilingual in English and Spanish - preferred
• Proven experience designing and leading high-impact community or financial wellness programs
• Ability to think big-picture while managing details and execution
• Strong communicator and relationship-builder with a passion for service
• Data-driven mindset - focused on outcomes, not just activities
• Strong change management skills - able to lead initiatives through organizational change and effective in fast-moving environments
• Comfortable navigating ambiguity and shifting priorities while maintaining focus on long-term goals
• Availability to attend community events outside of regular business hours (evenings/weekends)

Ready to lead with purpose and drive community impact? Apply today and be part of something meaningful at CCU.

Compensation:

The salary range for this role is $103,391 - $165,428 per year. This role is eligible for an annual bonus opportunity. A specific salary offer considers factors including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case.

Consumers Credit Union provides eligible employees an opportunity to participate in our medical (High Deductible, HMO and PPO), dental, vision, spending accounts, short-term disability, long-term disability, life insurance and other plans effective date of hire. You will be eligible to participate in the 401(k) savings plan at any time. You will be automatically enrolled in the pension plan following six months of employment and 1,000 hours of service and reaching age 20.

For more information about benefit offerings, please visit our careers page: https://www.myconsumers.org/about/what-we-do/careers

About CCU

Founded in 1930 and headquartered in Lake Forest, IL, Consumers Credit Union has $4 billion in assets and serves more than 260,000 members, making it one of the largest credit unions in the state. CCU believes that nobody needs banks on every corner, but everyone needs people who are in their corner. To learn more, visit myconsumers.org

Equal Opportunity Employer

CCU complies with the requirements and spirit of the law in the implementation of all facets of equal opportunity in employment. There will be no discrimination on the basis of race, ancestry, color, religion, sex, sexual orientation, gender identity, marital status, pregnancy, age, national origin, citizenship, disability, genetic information, military status (including unfavorable discharge from the military), criminal or arrest history (unless job related), crime victim status, or any other protected characteristic in the recruitment, selection, training, utilization, promotion, termination, or any other employment actions or term and condition of employment. CCU complies with applicable state and local laws governing non-discrimination in employment in every location in which CCU has facilities.

We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If reasonable accommodation is needed to participate in the job application or interview process please contact our Human Resources team at: HR_Dept@myconsumers.org or 877-275-2228.