Generation Services Governance & Support Technician

We're committed to being the clean energy leader in Louisiana. By investing in renewables likesolar and utilizing carbon capture and sequestration technology to make our air cleaner, we're in this for the long haul, because our state and future generations depend on it. Come be a part of our journey at Cleco where we're Energizing Your Tomorrow.

The Generation Services Governance & Support Technician II plays a key role in supporting Enterprise Asset Management (EAM) work management strategic objectives, functions, processes, and systems for the Generation and Transmission (G&T) lines of business at Cleco. This position is responsible for various tasks and functions to support the use of accurate and consistent EAM data and key performance indicators (KPIs) to manage the overall health, efficiency, effectiveness, cost optimization and productivity of the maintenance businesses. This position provides troubleshooting, end user training/support, data analyses, reporting and other support/governance functions to ensure the EAM system, processes and procedures are closely monitored, updated, optimized and adhered to as needed across all plants and shops at Cleco.

Key Responsibilities

• Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence.
• Serves as EAM systems technical support resource providing end user support for system troubleshooting, remediation of system/field device defects and changes, and EAM system enhancement opportunities.
• Supports the development and execution of key EAM Governance and Support functions such as EAM work management/business processes and process governance, systems, policies & procedures and KPIs including data analysis, gap identification and remediation, recommendations, and reporting.
• Provides SAP role owner functions for G&T end users. This includes working in conjunction with IT security team to administer SAP security role and data access assignments based on job function, need, affiliate rules, etc.
• Performs analyses of EAM data and KPIs to ensure consistent adherence to established processes and makes recommendations for process improvements.
• Provides technical expertise and support in the development and implementation of Organizational Change Management strategies, activities, and end user training to drive the desired culture changes in the G&T organizations.
• Assists the Governance and Analytics Manager, as needed, in developing and executing the overall strategy, processes, policies, procedures, systems, KPIs and metrics; ensuring alignment with key stakeholders.
• Supports the administration of EAM Master Data Governance processes and procedures to preserve the integrity of EAM system design criteria for equipment.
• Jointly manages process, policy, procedure, and other documentation updates with Manager and/or Analyst III input.
• Monitors enterprise compliance for processes and systems, identifying, and reporting risks.
• Supports process, policy, procedure, and other documentation updates.
• Provides ad hoc reports to all stakeholders as needed and/or requested.
• Serves on and/or leads various teams and projects to ensure the sustainability of the EAM system and optimize value from the system through business process improvements, etc.

Qualifications

Required Education, Skills & Experience

• High School Diploma or equivalent
• 3-5+ years of related experience
• Proficient in SAP and MS Office applications
• Knowledgeable of work management processes including planning & scheduling.
• Step progression levels based on skill proficiency and scope of job.
• Strong business acumen pertaining to the Utility industry
• Strong knowledge of leading practices for their practice area
• Strong planning and project management skills
• Willingness and ability to learn new technologies on the job
• Proficient at functioning effectively within a team environment, present ideas and opinions in a respective and collegial manner
• Progression to this level is strictly restricted based on critical individual capabilities and business requirements; must be supported by market survey data.

Key Competencies

BEHAVIORAL

• Attracts top talent
• Balances stakeholders
• Builds effective teams
• Business insight
• Communicates effectively
• Courage
• Demonstrates self-awareness
• Develops talent
• Drives Results
• Drives vision and purpose
• Ensures Accountability
• Instills trust
• Nimble learning
• Plans and Aligns
• Safety
• Strategic mindset

TECHNICAL

• Analytical skills
• MS Office applications
• SAP EAM Maintenance applications
• Industry and Business knowledge

May perform other duties as assigned.

Salary dependent on experience, skills, education, and training.