Senior Desktop Support Technician - (Onsite)

Responsibilities

• Interface with end users to independently resolve problems concerning system functions

• Coordinate and/or escalate network issues to the appropriate engineering team or carrier

• Work in a well-organized, clean, and professional manner

• Troubleshoot and solve problems related to PC hardware and software

• Update customers regularly on ongoing trouble tickets and provide full reports of issues

• Administer Active Directory, Intune, Azure Entra ID, Asset Management Systems, and printing systems

• Participate with project teams to implement or troubleshoot defined technical activities

Qualifications

Required

• High school diploma or GED

• Proven experience in customer service, with strong communication skills

• Organization skills to balance and prioritize work, with a proactive mindset

• At least 5 years of technical support experience

• Strong analytical and problem-solving skills

• Experience with Windows Operating systems and Office suite

• Experience with ticket and management systems

• Experience removing computer viruses

• Experience with LAN/WAN technologies and topologies

Preferred

• Associate's or Bachelor's degree

• Current Microsoft certification

• Current A+ / Network+ certification

• Citrix technologies experience

• Experience with cloud servers or hosted systems

Expectations

• Ability and willingness to participate in an alternate work schedule, which might include non-traditional hours (i.e., shifts) or workdays (i.e., more than 8 hours per day or less than 5 days per week)

• This job is located on-site from 9-5 pm at the office, which is NW of downtown Dallas, Texas

• This job operates in a professional office environment. The ability to remain in a stationary position for continuous periods as well as the ability to move about the office (attending meetings, accessing files/storage, office equipment, computers and other office productivity devices, etc.) is required

• The ability to position oneself to maintain equipment, including under tables and desks, is required. No heavy lifting is expected, though occasional exertion of about 25 lbs. of force (e.g., picking up and carrying computer equipment) may be required

• The ability to frequently communicate with internal, external, and executive personnel and exchange accurate information is required

Keywords;

Technical Support, Desktop Support, Field Service Technician,Active Directory, Intune, Azure Entra ID, Windows Operating Systems, Office Suite, LAN/WAN Technologies, Customer Service, Troubleshooting, PC Hardware and Software, Network Issues, Ticket Management Systems, Virus Removal, Cloud Servers, Hosted Systems, Microsoft Certification, A+ Certification, Network+ Certification, Citrix Technologies

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

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All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.

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