Service Desk Level I
 Advantage Technical | |
$19.00-$22.00
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 United States, Texas, Houston | |
| 10260 Westheimer Road (Show on map) | |
 Jul 09, 2025 | |
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Please do not apply for this position unless you have been directed to by an Advantage Technical representative The Service Desk Level I provides first tier support to internal and external customers in resolving issues with computers, applications, and related technologies. This individual will assist the Support Services Supervisor and Manager. This individual will adhere to and assist in upholding the standard service level agreement, as well as the support lifecycle that governs ticket resolution, escalation, and communication processes to ensure the highest quality of service to business partners.
Essential Responsibilities * Provide excellent customer service through multiple channels including in person, by phone and by e-mail. * Take the lead on critical customers incidents, associated to customer communication, activities and any appropriate escalations. * Ensure that Service Desk practices are updated and standardized. * Create service request tickets for all service request orders via Ticketing System. * Provide support in the use of POS applications or related third party products by providing solutions, workarounds, and advice in a timely manner. * Complete all required training modules and certifications prior to the due date. * Ensure all safety policies and procedures are followed to ensure a safe work environment for all. * Communicate professionally with all internal and external contacts. * Follow all Company policies and execute Company standards on appearance and functionality as well as appropriate brand representation. * Communicate any concerns or issues to leadership to ensure proper efficiency of department and company operations.
Non Essential Responsibilities * Support business partners by proactively maintaining high-level technical, operational expertise, and understanding of business needs. * Resolve Service Desk requests with computers, printers, hardware and applications. * Provide status updates to end users while escalating issues appropriately. * Monitor systems to Identify outages in a timely manner. * Record and report on resolution of technical issues to end user and management as needed. * Assist stores with reconciling ticket, accounting, billing, payment, and refund issues. * Work with vendor support contacts to resolve technical problems with desktop computing equipment, software, and peripherals. * Maintain confidentiality of sensitive information. * Update job knowledge by participating in educational opportunities. * Contribute ideas on ways to optimize or improve the team, the department, and the Company. * Complete other projects and special assignments as requested by Supervisor and/or Management After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Advantage TechnicalWith company roots going back over 30 years, Advantage Technical is an engineering and information technology services company and a national leader in the provision of technical resources today. These services include Staff Augmentation, Direct Placement, Project Resourcing and Outsourcing - delivered from 40 key market locations, by over 3500 specialized contractors, to over 500 clients across North America. Advantage Technical is a Best of Staffing Diamond Award winner for both Clients and Talent. For more information about the industries and services offered by Advantage Technical, please visit AdvantageTechnical.com. Advantage Technical is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Technical is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations. To read our candidate privacy info statement which explains how we will use your information click here. | |