Revenue Flow Manager

About the Role:

We are seeking a proactive and highly organizedRev Flow Managerto oversee the end-to-end Quote-to-Cash (Q2C) and Order Management process. This role will manage a global team-including US-based and BPO resources-responsible for delivering accurate quotes, executing orders efficiently, and maintaining SLA compliance. The Rev Flow Manager will also serve as a key stakeholder in the company's Salesforce implementation project, helping design and operationalize scalable, data-driven workflows. This is a cross-functional role that ensures customers receive a seamless experience from quote through order fulfillment.

What You'll Do:

Team Leadership & Execution

• Manage a remote Q2C and Order Management team composed of US-based and BPO staff.

• Oversee daily operations of both the Quote and Order teams to ensure quality, speed, and accuracy.

• Monitor and enforce SLAs across quote and order processing activities.

• Provide hands-on escalation support to resolve quote/order exceptions, pricing discrepancies, and workflow issues.

Salesforce Implementation & Process Transformation

• Act as an operations lead and subject matter expert (SME) for Salesforce implementation across Q2C and Order workflows.

• Partner with cross-functional stakeholders (Sales, Finance, IT) to define system requirements, test functionality, and ensure user adoption.

• Document new processes, drive training, and help integrate tools that improve automation, accuracy, and reporting.

Customer Experience & Stakeholder Engagement

• Champion a customer-first mindset by delivering timely and compliant responses to quote/order requests.

• Collaborate closely with Sales, Legal, Finance, and Customer Success to remove friction and streamline Rev Flow operations.

• Proactively address customer and stakeholder escalations with urgency and transparency.

Performance Management & Insights

• Track and analyze performance metrics, SLAs, and KPIs across Q2C and Order operations.

• Deliver regular reporting to the Sr. Manager of Operations, highlighting trends, risks, and improvement areas.

• Identify and implement continuous improvement initiatives to support scale and enhance customer satisfaction.

Documentation & Operational Readiness

• Maintain comprehensive SOPs and workflow documentation across Quote and Order processes.

• Contribute to automation initiatives and system enhancements in alignment with RevOps goals.

What We're Looking For:

• 5+ years in Quote-to-Cash, Order Management, Sales Operations, or related roles.

• 2+ years of experience managing global or remote teams, including BPO oversight.

• Strong familiarity with CRM platforms (Salesforce preferred) and operational systems supporting Q2C/Order workflows.

• Proven ability to manage competing priorities and deliver in a fast-paced environment.

• Excellent communication and stakeholder management skills.

• Results-oriented, with strong analytical and problem-solving capabilities.

Key Skills

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company