AR Analyst

Centerstone is among the nation's leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people's lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

SUMMARY OF POSITION

Works in collaboration with AR Systems Configuration Manager to maintain all Billing Tables in Electronic Practice Management System.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide outstanding internal and external customer service by promoting and utilizing cordial, respectful, and professional communication and interactions. This includes, but is not limited to, promoting and modeling prompt, pleasant, personable, focused, responsive, and appreciative interactions. This also includes consistently returning phone calls and e-mails within 24 hours and updating voicemail/out of office e-mail, as well as consistently using a positive and a professional tone and attitude. The incumbent is expected to consistently meet the outstanding internal and external customer service requirements for this position.
• Assume lead role in Avatar AR configuration for CIN.
• Maintain PM configurations in Avatar such as: Guarantors, Benefit Plans, Service Codes, Programs, Sites, Fees, and Posting Codes.
• Research and gather information in order to set up configurations in Avatar.
• Review and resolve billing errors related to configurations.
• Establish expertise in setting up the 835 functionalities.
• Establish expertise in setting up the 837 or other electronic submit functionality.
• Work closely with Finance and ERP staff to maintain GL mappings.
• Research and maintain payor set ups for the claims clearinghouse.
• Assist with Helpdesk tickets related to billing questions and issues.
• Lead testing of Avatar functions when new updates are pushed out.
• Provide feedback and assist in implementing new billing requirements.
• Attend staff meetings as necessary to meet department goals.
• Completes duties independently, correctly, and timely.
• Recommends positive improvements to the process and electronic health record.

KNOWLEDGE, SKILLS & ABILITIES

• Effectively communicate via written, verbal, in person and virtual methods.
• Knowledge of State rules and regulations
• Knowledge of general office procedures
• Skill in problem-solving
• Knowledge of intra-agency systems
  

QUALIFICATIONS

Education Level

HS diploma/GED

Years of Experience

• 5 years Behavioral Healthcare accounts receivable experience
• Preferred experience at Centerstone as an AR clerk, or associate's degree plus 3 years Behavioral Healthcare accounts receivable experience.

Certification/Licensure

N/A

PHYSICAL REQUIREMENTS

Standing - 20%

Sitting - 80%

Squatting - Occasional

Kneeling - Occasional

Bending - Occasional

Driving - Occasional

Lifting - Occasional

DISCLAIMER

The duties and responsibilities described in this document are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Time Type:

Pay Range:

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Employee Resource Groups
• Continuing education opportunities
• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a person's merit and qualifications directly related to professional competence. Centerstone does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

At Centerstone, we use our values as a guide for what we do. Respect, Expertise, Integrity and Empowerment are at the heart of every interaction at Centerstone, and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages, supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment, respect, integrity and expertise that powers our innovation and connects us to each other, our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety, celebrating role-models who champion best practices for quality, clinical risk, and patient safety.