Service Manager

Job Title: Service Manager

Location: Williston North Dakota

Company: Interstate Power Systems

Interstate Power Systems has been a leading distributor of on- and off-highway engines, transmissions, and power generation solutions since 1957. We provide comprehensive parts and service support for vocational trucks, heavy equipment, generators, and more, serving critical industries across the U.S.

Our Williston, ND location is seeking a dedicated Service Manager to lead our service operations with a focus on heavy-duty diesel trucks, equipment, and generators.

Job Summary

The Service Manager oversees the service department at Interstate Power Systems' Williston facility, ensuring high-quality repair and maintenance services for heavy-duty diesel trucks, off-highway equipment, and generators. This role involves managing a team of certified technicians, coordinating service schedules, maintaining customer satisfaction, and driving operational efficiency. The ideal candidate will have strong leadership skills and extensive experience in heavy-duty diesel mechanics, equipment repair, and generator maintenance.

Key Responsibilities

• Team Leadership: Supervise, train, and motivate a team of factory-trained technicians, fostering a culture of safety, teamwork, and exceptional service.
• Service Operations: Oversee daily service activities, including diagnostics, repairs, and preventive maintenance on heavy-duty diesel trucks, off-highway equipment, and generators.
• Customer Service: Build and maintain strong relationships with customers, addressing inquiries, providing repair updates, and ensuring high satisfaction levels.
• Workflow Management: Schedule and prioritize service jobs to meet deadlines, optimize technician productivity, and minimize downtime for customer equipment.
• Quality Control: Ensure all repairs meet manufacturer standards and company quality guidelines, conducting inspections as needed.
• Inventory Coordination: Collaborate with the parts department to ensure availability of necessary parts and manage service-related inventory.
• Financial Oversight: Monitor service department performance, manage budgets, and achieve revenue and profitability targets.
• Compliance: Enforce compliance with safety regulations, DOT standards, and environmental policies in all service operations.
• Reporting: Prepare and analyze service reports, tracking key performance indicators such as turnaround time, customer feedback, and technician efficiency.

Qualifications

• Experience: Minimum of 5 years in heavy-duty diesel truck repair, off-highway equipment maintenance, or generator service, with at least 2 years in a supervisory or management role. Experience with brands such as Detroit Diesel, Caterpillar, Allison Transmission, or MTU is preferred.
• Education: High school diploma or equivalent required; associate or bachelor's degree in diesel technology, business management, or a related field is a plus.
• Certifications: ASE certifications, manufacturer-specific training, or other relevant credentials in diesel mechanics or generator repair are highly desirable.
• Skills:
  
  
  
  • Strong technical knowledge of heavy-duty diesel engines, transmissions, hydraulics, and generator systems.
  • Proven leadership and team management abilities.
  • Excellent communication and customer service skills.
  • Proficiency with service management software, inventory systems, and Microsoft Office.
  • Ability to multitask in a fast-paced environment and make data-driven decisions.
  
  
  
  
• Other Requirements:
  
  
  
  • Valid driver's license; CDL is a plus.
  • Ability to lift to 50 pounds and work in a shop environment.
  • Willingness to work occasional evenings or weekends based on customer needs.
  
  
  
  

Preferred Qualifications

• Prior experience managing a service department in the oil and gas, construction, or transportation industries.
• Familiarity with DOT regulations and annual inspections for heavy-duty trucks.
• Knowledge of generator sales, service, and maintenance processes.

Employee Benefits:

• Competitive Wages - Be paid your worth!
• Tuition assistance - for educational and ongoing career growth
• Health, dental and vision coverage - begins on the first day of the following month.
• Paid Time Off - (PTO) starts accruing day one of your full-time employment.
• Holidays - 6 Holidays and 2 Floating Holidays per year
• 401(K) - with company matching.
• Long Term Disability - Supplied
• Short Term Disability - Supplied
• Life Insurance - Supplied
• Healthiest You - Virtual Health Care paid by Interstate.
• Pet Insurance - We care about our furry friends!
• Employee Discounts - available on products and services
• Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
• Paid Health and Well-being screening - for employees and their spouse

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Interstate Companies is an Equal Opportunity Employer, and we encourage all qualified and interested people to apply for this position by submitting a resume for consideration.

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