Loan Insurance Escrow Specialist - Charleston

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions.

We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

SUMMARY/OBJECTIVES

Responsible for managing escrow accounts by tracking/monitoring/analyzing and disbursing taxes, insurance, and PMI related to Mortgage, Mobile Home, Commercial and Consumer Loans. Responsible for maintaining and updating escrow information on core servicing system. Monitor various reports for verification of accurate tax and insurance tracking with vendors and force placing delinquent taxes and insurance. Assist with special initiatives or projects and support other areas within Loan Operations as needed; ensures compliance with SouthState Code of Business Conduct and Ethics and other operating procedures and policies.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Monitor and pay Insurance and Property Taxes on escrowed and non-escrowed loans.
• Monitor flood zone changes reported by vendor; ensures all real estate collateral located in a special flood hazard area maintains adequate flood insurance coverage. Monitor insurance vendor reports for accurate insurance tracking. Update flood determination data on core system.
• Monitors Tax Service reports for incomplete legal; corrections; delinquent tax payments to protect collateral.
• Processes vendor pay files to disburse tax payments and insurance premium payments from escrow to ensure no delinquency or lapse in coverage occurs.
• Audit tax payments and force place insurance billing for accurate placement on the loan and process any applicable refunds.
• Request insurance policies from Insurance companies and/or agents and submit to insurance vendor.
• Complete tax and insurance vendor reports daily, weekly and monthly.
• Monitor PMI loans to pay PMI billings, process borrower request to remove PMI and automatic termination.
• Processing requests from borrower to re-cast monthly payment after lump sum principal reduction and review Mortgage ARM Notices before delivery to vendor for mailing.
• Works and completes escrow related Source tickets from vendors, customers, lenders, and other bank personnel.
• Assists with development and regular review of procedures to improve operational efficiencies and to ensure adherence to bank policies and regulatory guidelines.
• Cross-train in areas within Loan Operations to provide support during changes in volume.
• Perform other related job duties and special projects as assigned.
• Ensures compliance with the SouthState Bank Code of Business Conduct and Ethics, and other operating policies and procedures. Completes compliance training and adheres to all Federal and State regulatory requirements.

The duties and responsibilities listed above may be revised at any time within the sole discretion of SouthState Bank without advance notice to or the consent of the employee.

COMPETENCIES

Ability to handle confidential information (customers and employees); Strong interpersonal skills and the ability to work effectively both independently and within a team environment with minimal guidance; ability to communicate effectively (both orally and in writing); ability to maintain accurate records; ability to concentrate on details; ability to perform mathematical computations accurately; ability to adjust to a changing environment; ability to work under pressure and meet deadlines; ability to function harmoniously with management and employees; ability to provide quality customer service to internal and external clients flexibility in work schedule during peak production period is critical in this position.

Qualifications, Education, and Certification Requirements

• Education: High School diploma required; Bachelor's degree preferred.
• Experience: A minimum of 2 years' experience in a Loan Operations role or equivalent is required. Must be knowledgeable in all loan servicing functions including consumer, commercial and mortgage loans. Knowledge of Federal and State regulatory items is required. Experience with FiServ systems software is preferred.
• Certifications / Specific Knowledge: Proficiencies with Excel, Word, and other MS Office programs

TRAINING REQUIREMENTS/CLASSES

• Annual Compliance Training
• Fiserv training as needed to perform specific tasks

PHYSICAL DEMANDS

Must be able to sit for long periods of time. Must be able to effectively access and interpret information via various computer systems, documents, and reports.

WORK ENVIRONMENT

This position is located in a cubicle environment that may be loud throughout the day.

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered.

TRAVEL

Travel may be required to come to meetings as needed.