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Program Manager, Operations, Population Health

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Jul 09, 2025
Responsible for leading and managing the CMS Transforming Episode Accountability Model (TEAM) program operations, including oversight of the program execution to ensure goals, timelines, and budgets are met. Manages a team that supports the daily administration of program. CMS TEAM is a mandatory, episode-based, alternative payment model, in whichMass General Brigham will coordinate optimal care for Medicare patients undergoing one of five specified surgical procedures and assume responsibility for the cost and quality of care from surgery through the first 30 days after the patient leaves the hospital. This model aims to improve the patient experience preoperatively, through surgery and recovery. This will be done by supporting the coordination and transition of care between providers and promoting a successful recovery that can reduce unnecessary post-acute care utilization and readmissions. Essential Functions - Build and implement CMS TEAM program across MGB hospitals aligned with the organization's overall goals and objectives and manage effectively to deadlines and milestones - Lead the design, development, and execution of 5 surgical episodes in the CMS TEAM program model across MGB hospitals - Prepare and maintain the budget for assigned funds - Track performance of the program to KPIs and targets and engage with hospitals and system leaders for performance and process improvement opportunities - Communicate effectively and transparently to senior leaders including but not limited to Population Health Services Organization, surgical chiefs and leaders, care continuum and rehab, hospital, finance, healthcare at home, quality, etc. - Collaborate effectively across departments and disciplines for problem solving, process improvement, alignment, and achievement of shared organizational goals, etc. - Manage resources effectively to ensure the successful execution of programs. - Build, lead, and mentor a high-performing team comprised of both clinical and non-clinical staff Education Bachelor's Degree Related Field of Study or equivalent years of experience required and Master's Degree Related Field of Study preferred Experience Program Management Experience 5-7 years required and Supervisory/Team Leadership Experience 1-2 years required Knowledge, Skills and Abilities Knowledgeable of program management principles, methodologies, and tools. Demonstrated experience in leading and managing cross-functional teams. Excellent strategic thinking and problem-solving skills. Excellent project management and organizational skills Excellent process improvement and data driven performance management skills Strong business acumen and ability to identify and pursue funding opportunities. Excellent communication and presentation skills. Ability to work in a fast-paced, dynamic environment and adapt to change Experienced manager of team greater than 5 employees Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.