Business Systems Analyst I

This is a remote role that may only be hired in the following location: Florida

The Business Systems Analyst I utilizes technical proficiency to perform data analysis, identify user needs, and provide daily operational business system support. Gathers business requirements, conducts needs assessments, and identifies functional specifications to ensure that developed solutions support business objectives. Determines and ensures compliance with system requirements. May involve elements of system testing or development.

• Data Analysis - Sources, compiles, and interprets data. Performs basic analysis for accuracy and efficiencies, effectively communicates analysis output.
• System Support - Provides daily technical support for systems by responding to inquiries, ensuring processes run smoothly, and working to continuously improve the end-user experience. Assists in implementing recommended modifications and enhancements.
• Identifying Requirements - Determines system requirements and communicates them through the use of specifications, reports, project plans, or other forms of documentation. Ensures compliance through monitoring and analysis.
• Reporting - Produces reports based on data analysis, user input, and system testing. Assists in the identification of potential issues or areas of improvement.

Bachelor's Degree and 1 years of experience in System Support, or Analytics, or Operations Support

OR High School Diploma or GED and 5 years of experience in System Support, or Analytics, or Operations Support

Preferred Experience:

• Current contractor/contingent worker for First Citizens Bank
• PPM Tool administration, specifically Clarity
• User support experience
• SQL query building
• Report building
• Customer requirements gathering
• User guide and job aid creation

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

#EJC

#LI-DNI